Product Coordinator - Campus Championship at Jostens

Swindon, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

48000.0

Posted On

18 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Needs Understanding, System Accuracy Maintenance, Program Implementation Assistance, Transactional Activity Handling, Order Management, Issue Resolution, Billing Inquiries, Product Questions, Customer Record Maintenance, Business Activity Reporting, Manufacturing Sketch Coordination, Artwork Coordination, Warranty Service Issue Handling, Field Sales Partnership, Customer Retention, Customer Penetration

Industry

Manufacturing

Description

JOB TITLE: Product Coordinator - Campus Championship JOB TYPE: Full-Time | Remote ABOUT YOU: As a Product Coordinator for Campus Championship, you will proactively understand customer needs and maintain customer setup accuracy within Jostens systems. You will assist sales personnel in program implementation and effectively handle daily customer transactional activities via phone, email, and mail. These activities include managing customer orders, order status inquiries, issue resolution, billing questions, product questions, and campus promotion questions. You will maintain customer records and report on business activity to support operational efficiency. You will coordinate and complete all manufacturing sketches, artwork, and other day-to-day activities including warranty service issues. Partnering closely with sales counterparts in the field, you will help strengthen our ability to retain customers, increase customer penetration with new products, and drive new customer acquisition to grow our College business. Effective communication with other departments and locations within the organization is essential to obtain and provide necessary information. YOU HAVE: Required * High School diploma or equivalent. * Minimum two years previous customer service experience. * Ability to work independently in an organized manner while also contributing as a team player. * Proficiency in Microsoft Office applications (Excel, Outlook, Word). * Strong oral and written communication skills with the ability to interact effectively with internal and external stakeholders at all levels. * Ability to make sound decisions and exercise good judgement. * Strong problem-solving skills with the ability to resolve complex issues independently. Preferred * Experience with Oracle is preferred. * Prior experience in representative service or supporting field sales teams is preferred. * Knowledge of Jostens College products and processes. YOU WILL: * Proactively understand customer needs, maintaining customer set up accuracy on Jostens systems, assisting sales people in program implementation, effectively handling daily customer transactional activity via phone, e-mail, mail (customer orders, order status, issue resolution, billing questions, product questions, campus promotion questions, etc.), maintaining customer records, and reporting on business activity. * Coordinate and complete all manufacturing sketches and artwork, and other day-to-day activities including warranty service issues. * Partner with sales counterparts in the field to strengthen our business ability to retain customers. * Increase customer penetration with new products and drive new customer acquisition in order to make our College business grow. * Communicate with other departments and locations within the organization to obtain and provide information. LOVE WHERE YOU WORK: * We care about your health. We offer competitive healthcare (health, dental, vision, coverage) in addition to voluntary benefits including home and car insurance, pet insurance, flexible spending account, amongst many more. * We invest in your future. Our 401K plan has immediate vesting, so you can start saving for retirement right away. * We want you to unplug when needed. We believe in taking your time off without guilt and offer accrued paid time off and company paid holidays. APPLICATION DEADLINE: * March 27, 2026 ABOUT US: Jostens leads the student commemoration market and has been serving local communities for over 125 years. We work with thousands of K-12 schools, colleges and universities each year, and have the honor of partnering with beloved sports teams and esteemed organizations across the country. Our iconic products — like yearbooks, letter jackets, class jewelry and championship rings — keep meaningful traditions alive and inspire millions of people to celebrate their unique stories, milestone moments and biggest accomplishments every year. We have 13 first-class facilities across the globe, from North America to the Caribbean. Watch a short video about us here [https://f.io/HIAsH659]. AMERICANS WITH DISABILITIES ACT (ADA): Jostens is committed to the full inclusion of all qualified individuals. If reasonable accommodation is required to fully participate in the job application or interview process, or to perform the essential functions of the position, please reach out to our HR team at recruiter@jostens.com [recruiter@jostens.com] or 507-431-0216. Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply. California Privacy Policy: https://www.jostens.com/about/california-employee-privacy-policy [https://www.jostens.com/about/california-employee-privacy-policy]

Responsibilities

The Product Coordinator will proactively understand customer needs, maintain system accuracy, assist sales personnel with program implementation, and handle daily customer transactional activities including orders, status inquiries, and issue resolution. This role also involves coordinating manufacturing sketches, artwork, and warranty service issues while partnering with field sales to strengthen customer retention and drive business growth.