Product Coordinator at CAVISTA

, Lagos State, Nigeria -

Full Time

Start Date

Immediate

Expiry Date

07 May, 26

Salary

0.0

Posted On

06 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Consultative Support, Problem Resolution, Client Communication, Support Ticketing, Database Management, Issue Reporting, Professionalism, Adaptability, Customer Orientation, Anticipating Needs, Organization, Prioritization, Task Management, Healthcare Industry Knowledge, Software Solutions Support, Rapid Response

Industry

Information Technology & Services

Description

Company Description At Cavista, our mission is to empower organizations with the world’s best technology solutions. We ensure the highest level of client satisfaction through a global network of innovation, and our software solutions are custom-built to accommodate your domain and requirements. Through world-class consultation, innovative IT solutions and personalized client services, Cavista increases operational efficiency for organizations of all sizes. Cavista is searching for great talent. We are an open, agile environment, where transparent conversation ignites collaboration with a team of great thinkers. Everyone freely contributes, ideas override egos, and the best idea always wins. We embrace new technologies and pride ourselves on sustainable and quality code. In our world, opportunity paired with imagination is limitless and we build what others can only hope to dream. We build the best because we hire only the best! We’ve created an atmosphere allowing you to produce your best work, by catering to the creative. Job Description A Client Experience Representative to provide support to our clients for software solutions. The ideal Representative will be a knowledgeable and enthusiastic home health, home care, or hospice professional who enjoys making a positive impact on patients' lives across the country. Job Duties. Provide consultative support and solutions for all Axxess clients; answer questions via phone and support ticketing center, resolve problems and offer general assistance for the day-to-day operations of our various products Partner effectively to provide quality support, while always upholding company values Respond rapidly and provide prompt support to client concerns; escalate unresolved matters and maintain ownership through to a timely resolution Receive ongoing training to maintain knowledge and relevancy within the industry and company products/services Communicate with clientele; research to diagnose inquiries; managing database records and provide status reports on reported issues – all done with speed and professionalism Qualifications Requirement Bachelor's degree required Customer orientation and ability to adapt/respond to different personalities Desire to anticipate customer needs paired with the drive to provide a consultative solution Excellent communication skills; presentation, written, and verbal Demonstrated ability to organize and implement priorities; manage multiple tasks, in a dynamic setting Healthcare Industry Experience is a plus (LVN, PTA, COTA, MSW, Intake, Scheduling, Office Management, Administration, Medical Records) Additional Information We offer a competitive compensation package, benefits and growth opportunities for everyone who joins Cavista. Casual Friday, Competitive Compensation Package Professional Development for Career Growth 20 PTO (Paid-Time-Off) Days + Holidays + Birthdays off Holiday and Employee Celebrations Game On! Xbox, Pool, Chess and more Genuine respect for work-life balance Respect and Collaborative team environment And so much more All your information will be kept confidential.

Responsibilities

The role involves providing consultative support and solutions to all clients via phone and a support ticketing center, answering questions, resolving problems, and offering general assistance for daily product operations. Responsibilities also include rapid response to concerns, escalating unresolved matters, maintaining ownership through resolution, and communicating professionally with clientele.