Product Delivery Associate- Operations at JPMC Candidate Experience page

Wilmington, Delaware, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Aug, 26

Salary

0.0

Posted On

22 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Management, Project Management, Change Management, Process Management, Impact Assessment, Stakeholder Management, Analytical Skills, Communication Skills, Problem Solving, Collaboration, Product Lifecycle Management, Business Readiness, Operational Management, Performance Reporting, Dependency Management, Release Management

Industry

Financial Services

Description

Play a crucial role in transforming ideas into functional products, while navigating through complex challenges. Develop your skills, contribute to meaningful change, and propel your career in an environment that values growth and learning. As a Product Delivery Associate in Service Product Group, you enable the release of products and features by overcoming obstacles. As an emerging member of the team, you work across the organization and enable the product to continuously deliver value, while gaining skills and experience to grow within your role. Job responsibilities * Supports delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies * Contributes to change management activities across functional partners and documents adherence to the firm’s risk, controls, compliance, and regulatory requirements * Documents blockers and impediments to aid with dependency management and resource availability * Collaborates with the Product Delivery Manager to engage stakeholders and cross-functional partners to manage dependencies and timelines * Lead end-to-end pilot delivery, including intake, planning, execution, evaluation, and scaling recommendations. * Conduct impact assessments and translate findings into readiness and adoption plans. * Execute and coordinate change requests for system enhancements, ensuring pilot readiness and adoption. * Manage timelines, dependencies, blockers, and stakeholder alignment across functions. * Drive change management activities, ensuring compliance with risk, controls, and regulatory requirements. * Facilitate working sessions, provide project updates to senior leaders, and support performance reporting with actionable insights. * Identify and influence process improvements and efficiencies using pilot learnings and feedback Required qualifications, capabilities, and skills * 2+ years of experience or equivalent expertise in product management, project management, or a relevant domain area * Demonstrated experience or equivalent expertise in product management, project management, or a relevant domain area * Exposure to operational management and change readiness workstreams * Proven experience in process management, impact assessments, and managing change requests. * Strong analytical skills to assess user impacts and recommend process improvements. * Excellent communication skills, engaging across business levels and with senior leaders. * Ability to prioritize and solve problems for diverse, concurrent change requests. * Strong collaboration skills, working with resources while maintaining clear direction. * Understanding of product lifecycle and business readiness with practical delivery focus. * Flexible and organized to meet tight deadlines in a dynamic environment. * Strong interpersonal skills and ability to drive adoption through structured change execution. Preferred qualifications, capabilities, and skills * Emerging knowledge of product release and deployment processes * Planned, executed, and evaluated pilot programs, defining success criteria and scaling recommendations. * Managed product or platform-wide release and deployment processes. * Implemented continuous improvement practices based on outcomes and feedback. * Strong knowledge of product development lifecycle, design, and data analytics. * Supported product performance reporting and turned insights into rollout actions. * Influenced cross-functional partners and aligned stakeholders through change and ambiguity. Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs [https://careers.jpmorgan.com/us/en/how-we-hire/faqs] for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

Responsibilities

The role focuses on enabling the release of products and features by managing dependencies, blockers, and delivery processes. It involves leading end-to-end pilot deliveries and driving change management activities to ensure compliance and adoption.