JOB DESCRIPTION

Zendesk builds software crafted to improve the customer experience. We lead the industry with breathtakingly simple software, but we’re constantly innovating and can’t wait to outdo ourselves in the future! Design is an integral part of everyday life at Zendesk. We believe in a collaborative working style, working hand in hand with Product Managers, Engineers, Content Designers, and Researchers. We work with a bias towards rapid prototyping, experimentation, and an obsession with our customers and their needs.
As a Product Design for our AI agents team, you will take a systems-oriented approach to define the vision for creating a best-in-class AI automation platform. You will contribute to making our core AI agent solution more capable and easier to configure while collaborating closely with other designers in the space to ensure an optimal and consistent end-to-end experience. Your role will be critical to the success of the AI agents product mission and help solidify Zendesk as a leading and differentiated AI-powered customer service automation platform.
You will get to collaborate mostly with teams in Poland, Germany and Portugal but also distributed teams across AMER, EMEA & APAC.

THE INTELLIGENT HEART OF CUSTOMER EXPERIENCE

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request

WHAT YOU WILL GET TO DO EVERY SINGLE DAY

• Live and breathe artificial intelligence, bots and usability, thinking about how AI can transform the customer experience industry and make adoption easy.
• Partner with the product & engineering teams to research and develop new AI automation and bot capabilities for your customers.
• Work across cross-functional teams, partnering with product managers, engineers, researchers and content strategists on developing designs from ideas to execution and ensuring a detailed approach to the design process.
• Design interaction models, flows, wireframes, and hi-fidelity mockups that promote ease of use and optimise how customers interact with our products while partnering with other designers on the larger product vision.
• Present design solutions to partners and senior executives, defend design decisions, and incorporate feedback into the design cycle

WHAT YOU BRING TO THE ROLE

• 3+ years of professional experience in designing consumer or business SaaS applications (enterprise is a plus)
• Prior experience with designing generative AI powered product experiences or AI enhanced workflows.
• Ability to operate in a technical environment and help visualize the impact of technical decisions on the global user experience.
• Proactive self-starter comfortable with ambiguity and capable of communicating and prototyping design concepts rapidly at all levels of fidelity.
• A solid design process and collaboration mindset, as well as the ability to educate product teams on how to best work with designers.
• A strong visual portfolio that showcases your work, provides details of your role on projects, and shows examples of functional designs that you have developed from start to finish.