You will identify and understand customer needs, behaviors, and pain points and use this to define opportunities and problem statements that inform the team’s work.
You will lead and support discovery activities such as user interviews, surveys, and usability tests to uncover customer needs and validate opportunities.
You will work in a fast-paced team of engineers, product managers, and designers to uncover customer problems and deliver impactful solutions across multiple web and mobile platforms.
You will consider the business needs, technical constraints, data, and platform requirements in order to produce impactful and valuable solutions.
You will creatively translate opportunities into elegant, intuitive, and effective experiences that deliver customer and business value
You will rapidly and pragmatically produce concepts and prototypes, understanding when further ideation, testing, or changing directions is needed.
You will run experiments frequently to validate your assumptions and optimize your solutions.
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