ABOUT THE ROLE

We’re looking for an experienced mid-level Product Designer to join the Broker Strategy & Experience squad. By applying a customer-centred approach, you’ll play a lead role in shaping the design and delivery of our market leading digital broker portal and tool set. This work supports our Home Loan Brokers in obtaining the best value finance, and providing excellent experiences for their customers in a fast, seamless and helpful way.

KEY RESPONSIBILITIES

• Lead squad initiatives autonomously with an overview from the Experience Design Lead, balancing discovery and delivery work as required.
• Uncover customer problems, validate opportunities, and inform product strategy through research, workshops, and co-design.
• Translate insights into concepts, user flows, wireframes, prototypes, and polished UI designs, ensuring solutions are both desirable for customers and feasible for engineering.
• Apply systems thinking and service design techniques to shape an offering that must anticipate the needs of customers, and the staff who support them.
• Collaborate closely with Product Managers and Engineers throughout the agile lifecycle — from problem framing and ideation to delivery and iteration.
• Champion customer-centricity and advocate for best-in-class user experience at every stage of the product development process.
• Facilitate and participate in design critiques, workshops, and agile ceremonies, providing and receiving actionable feedback to continuously improve outcomes.
• Contribute to evolving our design system for consistency, scalability, and efficiency.Measure and validate impact post-launch, using a mix of qualitative and quantitative insights to iterate and improve solutions.