Product Designer Digital Customer Crew (Career Comeback Program) at Commonwealth Bank

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

17 Jan, 26

Salary

0.0

Posted On

19 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Design, Digital Product Design, Journey Mapping, Service Blueprinting, Design Thinking, Human-Centred Design, Customer Experience Management, Problem-Solving, Stakeholder Engagement, Agile Methodologies, Prototyping, Salesforce CRM, Enterprise Design Systems, Digital Service Platforms, Growth Mindset, Learning Agility

Industry

Financial Services

Description

Ready to re-enter the workforce in February 2026 after a career break? Join our Career Comeback program and access tailored induction, personalised career coaching, flexible work options and more Bring your background in product management or lending to a team that will support you every step of the way Stepping back into your career? We’re here to support your next chapter. If you’ve taken a career break of two years or more, this is your opportunity to return to meaningful work - with the structure, support and flexibility to help you thrive. About the Career Comeback Program Our 12-week Career Comeback program is designed to help talented professionals confidently re-enter the workforce. You’ll join us in a permanent role within our Institutional Banking & Markets (IB&M) business while receiving wrap-around support, including: A structured induction and re-onboarding experience Personalised career coaching and mentoring Professional development workshops to rebuild confidence and help you thrive from day one A dedicated program manager to guide you through every stage See yourself in our team Institutional Banking and Markets (IB&M) manages the Group’s relationships with major corporate and government clients and institutional investors, offering a full suite of capital raising, transactional, and risk management services. You’ll join the Digital Customer Crew—a cross-functional team passionate about delivering exceptional digital-first experiences for institutional clients and employees. Working alongside product managers, engineers, service owners, and operations experts, you’ll design scalable, secure, and human-centred solutions that elevate the Transaction Banking customer journey. We thrive on collaboration, innovation, and a shared commitment to excellence. About the role Lead service design initiatives collaborating with user experience designers to map and improve end-to-end customer journeys across digital and physical channels. Analyse data from existing systems to get insights on how our customers interact with us today. Facilitate co-design workshops and stakeholder alignment sessions to uncover pain points, opportunities, and service gaps. Participate in user research to drive journey mapping and service blueprinting to inform design decisions. Translate service insights into actionable digital product designs and prototypes. Collaborate with engineers, product managers, user experience designers, and operations teams to deliver integrated service experiences. Champion human-centred design and advocate for scalable design systems and service standards. Ensure consistency and cohesion across omni-channel experiences, aligning with enterprise design systems. Contribute to the strategic roadmap and continuous improvement of our digital platforms and service models. We’re interested in hearing from people who have: Been on a career break of two years or more (essential) Proven experience in service design and digital product design within complex environments, ideally in financial services or Transaction Banking. Strong capabilities in journey mapping, service blueprinting, and design thinking. Deep understanding of human-centred design, customer experience management, and systems thinking. Strong problem-solving skills and a passion for tackling complex challenges with clarity and creativity. Ability to balance customer needs, business goals, and technical constraints. Excellent facilitation, communication, and stakeholder engagement skills. Experience working in agile, cross-functional teams. Prototyping skills, familiarity with Salesforce CRM, enterprise design systems, and digital service platforms are a plus. A growth mindset and high learning agility. Ready to make your comeback? We’d love to support your return to work and help you thrive in your next chapter. To learn more about the Career Comeback Program, visit our program page. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 09/11/2025 Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you’ll thrive. You’ll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.

Responsibilities

Lead service design initiatives and collaborate with user experience designers to enhance customer journeys. Analyze data to gain insights and translate service insights into actionable digital product designs.