Product Designer - Home Lending at Bankwest

Perth, Western Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

23 May, 26

Salary

0.0

Posted On

23 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Design, End-to-end Product Design, Discovery, Solution Delivery, Cross-functional Collaboration, Research Planning, Qualitative Research, Quantitative Research, Journey Maps, Service Design Blueprints, User Flows, Wireframes, Prototyping, Usability Testing, Stakeholder Communication, Design System Application

Industry

Financial Services

Description

This is a 12 month Fixed term contract A bit about the role: At Bankwest, we’re transforming to become Australia’s favourite digital bank, and product design is critical to how we get there. As part of a team that values curiosity, collaboration and bold thinking, you’ll help us shape banking that’s smarter, faster and genuinely useful for our customers in their everyday lives. You’ll sit within the Brand and Experience team in Customer, Marketing and Communications, championing customer‑led design across our digital ecosystem. Working in a cross-functional, highly collaborative group spanning CX strategy, product design, experience design, and accessibility to turn strategy into reality by designing simple, distinctive, customer-led experiences. In this role, you’ll be designing for our Home Lending space – a core focus area for the business. You’ll contribute to improvements across our Broker and Home Lending digital touchpoints, using feedback and experience insights to help define the problems worth solving and influencing the solutions we deliver. Your day-to-day: Lead and own the problem space • Drive end-to-end product design from early discovery through to solution delivery, shaping clear problem definitions and iterating towards validated outcomes. • Lead collaborative discovery with your product trio (Product + Design + Engineering), using research, voice of customer insights, behavioural data, and market analysis to prioritise the right problems. • Turn ambiguity into clarity by framing and validating opportunities, shaping hypotheses, and identifying decision points – so the team has confidence in prioritising what matters most. Design, test and iterate • Plan and conduct research using the right qualitative and quantitative methods for the problem. • Translate insights into actionable design direction, using journey maps, service design blueprints, user flows, wireframes, and prototypes. • Use prototyping as a primary communication and decision-making tool, applying the right level of fidelity at the right time. • Validate concepts with customers through usability testing and continuously optimise based on what you learn. Collaborate and influence • Communicate design rationale clearly and bring stakeholders along through clear storytelling and well-structured playback. • Operate in a dual track rhythm, contributing to continuous discovery while supporting smooth delivery. • Build strong cross functional relationships with product, engineering, and business partners. Contribute to design system • Apply and evolve our design system to support consistency and efficiency supporting teams to deliver quality and cohesive experiences. • Champion experience excellence across visual design, interaction design, prototyping, and research. A bit about you: We’re looking for a Product Designer who enjoys working end-to-end – from shaping problems and running discovery, to designing and validating testable solutions. You’ll plan and facilitate research, co-design sessions and workshops, and then bring ideas to life through Figma prototyping, iteration, and customer testing. You’re someone who can simplify complexity, communicate design rationale clearly, balance customer needs with delivery constraints, and bring partners along the journey. We’re interested in hearing from people with: • Hands on experience across the full product design lifecycle (research, discovery, design, delivery). • Strong capability in lean UX, synthesising what you learn, and prototyping to explore and validate direction. • Understanding of customer journeys and experience outcomes and can translate customer needs into clear experience improvements across a journey. • You’re comfortable navigating ambiguity, weighing trade-offs, and making recommendations backed by evidence. • You’re a strong communicator who collaborates well in cross functional environments and builds effective partnerships. • You bring working knowledge of business and technology constraints, with a risk-aware mindset. • You have AI literacy and a willingness to adopt new tools responsibly. A bit about us: We're on a mission to become Australia's favourite digital bank. It’s a big transformation from our roots as one of Australia’s oldest banks, to a bank made for the needs of now. We’re placing the focus solely on our customers, as we deliver products that are more useful and experiences that are more intuitive – to make banking seriously uncomplicated. And we know we've got what it takes. It’s no secret that our weapon is our people, who foster a culture of bold ideas, curiosity and desire for change. In turn, colleagues benefit from flexible work arrangements, unique career opportunities and a workplace where everyone feels valued and empowered. We prioritise diversity and equality, because we know that a safe and inclusive work environment is vital for doing great work. We say our culture is “Made by Us”. And we’re really proud of that. See what we’re all about here. The benefits: • Flexible working so that you can balance life in a way that works for you • The resources you need to grow your career and develop to your full potential • Annual volunteer leave so that you can give back to the causes close to your heart • A range of work perks across financial, lifestyle and general wellbeing initiatives • Meaningful recognition that rewards great work with great rewards We’re working hard to build a team who represent the rich diversity of our customers and communities, and we’re determined to make a real difference for Australia’s First Peoples. If you're excited about this opportunity but you don't meet every requirement, or your experience doesn't align perfectly, we still encourage you to apply. If you’re already part of the Commonwealth Bank Group (including Bankwest), you can submit your application through Sidekick. If you have any issues with the site, contact HR Direct on 1800 989 696. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 08/03/2026 At Bankwest, we're on a mission to become Australia's favourite digital bank. We believe that banking should be smarter, simpler and designed around our customers. And it’s no secret that our weapon is our people, who foster a culture of bold ideas, curiosity and desire for change. In turn, our colleagues' ambition is matched with life balance, benefits and unique career momentum opportunities. We say our culture is “made by us”. And we’re really proud of that.

Responsibilities

The role involves leading end-to-end product design from initial discovery through solution delivery, shaping clear problem definitions, and iterating towards validated outcomes within the Home Lending space. Responsibilities include driving collaborative discovery using various insights to prioritize problems and designing, testing, and iterating solutions based on customer feedback.