Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Beyond connecting customers to their favorite entertainment, our Video Services team delivers an award-winning TV experience to millions of customers across DISH TV and Sling TV platforms. Our dynamic teams are unwavering in our commitment to continuous innovation, ensuring the evolution of products and the constant enhancement of the overall customer experience.
Job Duties and Responsibilities
As a member of a balanced and empowered product team, you will partner and share ownership of your product area with a product manager and tech lead with the responsibility for assuring the usability of your product and how customers experience the value provided by that product.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in UX, Interaction Design, HCI or similar from a four-year college or university or certification and or relevant work experience or a combination of education and relevant work experience
• At least 3-6 years experience as a UX, Product Designer, or similar role
• Real-world experience applying principles of agile, Design Thinking, and/or User-Centered Design processes and methods to the product development life-cycle
• Pay TV or streaming services experience preferred
• Previous Retention product area experience preferred

SKILLS AND QUALIFICATIONS:

• Relevant experience shipping products on web product teams
• End-to-end, applied experience in UX and product design best-practices
• Excellent design and research skills combined with a desire to learn and iterate on your skills and work
• Self-motivated, disciplined, with a can-do and helpful attitude - able to journey into ambiguous spaces, make sense out of chaos, and emerge with insights
• An intuitive eye for spotting unmet customer needs
• Excellent communication skills - engaging and influencing a variety of audiences
• Experience with design and AI tools, such as Figma
• Flexible in your practice and process of design, adaptive to change
• Proactive in seeking out information and industry trends to anticipate the needs of the business and customer
  Visa sponsorship not available for this role

• Understand users behaviors and needs through data and qualitative research
• Refine and evolve the user experience of subscription management and retention initiatives
• Lead qualitative user research to gather insights and act on them
• Develop information architectures, user and task flows, interaction design, and UI
• Lead design of prototypes and usability testing of those prototypes
• Lead documentation and maintenance of prototypes
• Give and receive feedback to continually raise the bar for quality
• Advocate for end-users throughout the product development lifecycle and align solutions with their needs
• Contribute to a growing design system and library of components that operationalize design work to ensure consistency in execution and outcomes
• Take pride in listening, communicating, and collaborating exceptionally well
  Skills, Experience and Requirements