RESPONSIBILITIES AND DELIVERABLES 

• Apply user-centered design principles, customer insights, and product usage data to understand problems, form hypotheses, and guide product direction 
• Translate user goals and real-world scenarios into clear workflows and interface designs  
• Design scalable solutions that consider the broader product ecosystem, shared components, and system dependencies  
• Conduct or support user research, synthesize findings, and ensure they inform design decisions  
• Create and iterate on user flows, wireframes, prototypes, and high-fidelity designs for web and mobile, using low-fidelity exploration and rapid experimentation to validate ideas before investing in detailed design 
• Validate concepts and designs through testing, experimentation, and analysis of user behavior, incorporating feedback and evidence into iterative improvements 
• Partner closely with Product Management and Engineering throughout discovery, design, delivery, and iteration to ensure solutions align with user needs, business goals, and technical constraints  
• Ensure designs follow accessibility best practices and support a wide range of user needs  
• Contribute to, evolve, and apply a consistent design system, ensuring solutions align with established patterns while identifying opportunities to improve system scalability and usability 
• Integrate AI-assisted design, research, synthesis, and prototyping tools into day-to-day workflows to accelerate exploration, uncover insights, and improve design effectiveness 
• Communicate design rationale effectively through presentations, storytelling, and facilitation  
• Actively contribute to evolving team workflows, tooling, and AI-assisted processes, treating how we work as something we continuously improve alongside what we design. 
• Collaborate with Product Experience Validation and squad teams within a risk-based review framework, treating validation as a design input rather than a final gate 

QUALIFICATIONS 

SKILLS & WORK TRAITS 

• Passionate about designing products that solve real user problems  
• Comfortable working independently within a cross-functional team  
• Strong understanding of interaction design, visual hierarchy, layout, and information architecture  
• Able to design for complex systems or multi-step workflows  
• Demonstrates a strong systems mindset and can work effectively within established patterns, design systems, and shared components while contributing improvements where needed  
• Naturally gravitates toward rapid exploration, experimentation, and learning, using low-fidelity approaches to test assumptions before refining solutions  
• Uses evidence from research, customer feedback, product usage patterns, and experimentation to inform design decisions  
• Regularly incorporates AI tools into design workflows to improve research, ideation, synthesis, prototyping, and productivity  
• Proficient in Figma and able to create clear design documentation  
• Strong communication and collaboration skills  
• Open to feedback and able to provide constructive critique  
• Ability to manage multiple priorities and deliver high-quality work in a collaborative, fast-paced environment 

TECHNICAL COMPETENCIES 

REQUIRED 

• Proficient with Figma 

• Familiarity with collaboration tools such as Jira or Miro 

• Experience working with a component-based design system 

• Familiarity with product analytics, behavioral data, or usage-tracking tools and the ability to use customer behavior data to inform design decisions and hypotheses 

PREFERRED 

• Familiarity with HTML, CSS, JavaScript, or modern front-end frameworks (understanding only; implementation not required) 

EXPERIENCE 

REQUIRED 

• 2-5 years of experience in Product Design, User Experience Design, or a related role 

• Portfolio demonstrating end-to-end product design, workflow design, research-informed decision making, interaction design, and visual design skills. Portfolio should also show evidence of iterative problem solving, experimentation, and how insights or data influenced design outcomes. 

• Strong understanding of design processes, from research to prototyping to testing 

• • Demonstrated use of AI-assisted tools as a regular part of the design process, including research, ideation, synthesis, prototyping, or design execution