discovery work to uncover customer problems, validate opportunities, and inform product strategy through research, workshops, and co-design. 

• Translate insights into concepts, user flows, wireframes, prototypes, and polished UI designs, ensuring solutions are both desirable for customers and feasible for engineering. 

• Apply systems thinking and service design techniques to shape an offering that must anticipate the needs of customers, and the staff who support them. 

• Collaborate closely with Product Managers and Engineers throughout the agile lifecycle — from problem framing and ideation to delivery and iteration. 

• Champion customer-centricity and advocate for best-in-class user experience at every stage of the product development process. 

• Contribute to product strategy and roadmap discussions by grounding decisions in customer insights, design thinking, and data.