DO WORK THAT MATTERS

As a Product Designer with a Service Design focus in the CITB team, you’ll play a pivotal role in shaping end-to-end digital service experiences for our Corporate & Institutional clients. You’ll lead the discovery, orchestration, and delivery of seamless, human-centred journeys across digital and non-digital touchpoints. With a strong foundation in service design, systems thinking, and digital product design, you’ll help reimagine how clients interact with our platforms—such as CommBiz Reinvented and our Salesforce CRM-based service case management solution.

• Lead service design initiatives to map and improve end-to-end customer journeys across digital and physical channels.
• Facilitate co-design workshops and stakeholder alignment sessions to uncover pain points, opportunities, and service gaps.
• Conduct user research, journey mapping, and service blueprinting to inform design decisions.
• Translate service insights into actionable digital product designs and prototypes.
• Collaborate with engineers, product managers, and operations teams to deliver integrated service experiences.
• Champion human-centred design and advocate for scalable design systems and service standards.
• Ensure consistency and cohesion across omni-channel experiences, aligning with enterprise design systems.
• Contribute to the strategic roadmap and continuous improvement of our digital platforms and service models.