Product Designer at Sinch

Perth, Western Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

12 Jul, 26

Salary

0.0

Posted On

13 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product design, UX design, UI design, User research, Wireframing, Prototyping, Figma, Axure, SaaS, Usability testing, Data analysis, Design systems, Visual design, Agile methodology, Communication skills, Problem solving

Industry

IT Services and IT Consulting

Description

ClickSend is a global cloud-based SaaS communications platform for businesses and developers that enables companies of all shapes and sizes to easily and cost effectively communicate with their customers and staff via multiple channels. ClickSend has SMS at its core and powers billions of messages annually but has expanded to become a true all-in-one multi-channel business communications platform offering SMS, MMS, RCS, Email, Voice, Fax and Post by dashboard, API or hundreds of integrations. We’re a small team based in Perth, Western Australia, but we’re a global brand with offices in the US, UK and Philippines. We’re part of Sinch, one of the biggest cloud communications companies on the planet based in Stockholm and have all the benefits of being part of a larger group but we retain our ‘start-up’ mentality. We maintain a spectacular work life balance and try to mix fun and music into our days. We are seeking a passionate and pragmatic Product Designer to create exceptional user experiences for our global customer base. You will be a critical part of our product development process, responsible for turning complex business and user needs into intuitive, engaging, and elegant designs. This is a hands-on role for a designer who loves to solve complex problems and is eager to make a significant impact on a product used by millions. You will be a champion for our users, ensuring we deliver a world-class experience that is both powerful and easy to use. Key Tasks and Responsibilities * Design & Execute: Take ownership of the end-to-end design process for new features and improvements, from user research and conceptual ideation to wireframing, high-fidelity prototyping, and final UI design. * Solve Complex Problems: Turn complex user workflows and technical requirements into simple, intuitive, and beautifully crafted user interfaces. * Collaborate Across Teams: Work closely with Product Managers to understand user needs and business goals, and partner with Engineers to ensure your designs are implemented to the highest standard. * Champion the User: Advocate for a user-centered design approach by participating in and drawing insights from user research, usability testing, and data analysis. * Contribute to Our Design System: Help build and maintain our design system and UI component library to ensure consistency, quality, and scalability across our product suite. * Articulate Your Decisions: Clearly present and justify your design work to stakeholders, explaining the "why" behind your design choices and incorporating feedback into your process. * Collaboration: Successfully working cross-functionally across product, user, marketing, brand, and development teams to deliver delightful experiences to users through your design. * Defining the Problem: Clearly stating the problem statement or goal at the beginning of each piece of work to ensure focused and impactful designs. * Customer Insights: Gaining customer-centric insights for your flows and designs by conducting customer interviews and usability testing. * Iterative Improvements: Planning and executing on frequently collecting user feedback and iterating on UI/UX designs to continuously enhance the product. To be successful you will possess the following skills and attributes: * Proven experience as a Product Designer, UX/UI Designer, or similar role, with a strong focus on SaaS or complex web applications. * A portfolio of work that demonstrates your ability to solve complex UX problems, your strong visual design skills, and your end-to-end design process. * A deep empathy for users and a passion for creating experiences that solve their problems and meet their needs. * Expertise in modern design and prototyping tools (e.g., Figma, Axure) and a strong understanding of user research methodologies. * Excellent communication skills and the ability to build strong working relationships with team members in product, engineering, and beyond. * An ability to thrive in a fast-paced, agile environment and a passion for tackling challenging design problems. We are committed to building an engaged and talented workforce that represents an environment that is inclusive, supports flexibility and welcomes diversity. Our values of Dream Big, Win together, Keep it simple and Make it happen are the foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results. We value our team by offering; * WHERE YOU WORK MATTERS: We understand the benefit of a flexible schedule where you can best impact both your personal and work life, so we offer a hybrid working arrangement, work from home set up reimbursement and a global mobility policy. * PUT FAMILY FIRST: We know that building a family take priority, therefore we offer a generous parental leave program: 26 weeks salary for primary care giver and 4 weeks salary for secondary care giver * CELEBRATE YOURESELF: By providing a day off for your birthday, we want you to take the time to celebrate the year you’ve had with your nearest and dearest. * TAKE A BREAK: Enjoy a generous annual leave program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation. * STAY HEALTHY: Physical wellness supports mental wellness, so we offer a monthly fitness reimbursement allowance and other wellness programs * TAKE THE NEXT STEP: Coaching and career development support, including access to a range of online professional development courses * CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health. * MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice. * TREAT YOURSELF: Access to Reward+ program that offers a wide range of discounts and deals across retail, entertainment and much more. If you are looking for the next opportunity in your career and want to work for a people focused, growing tech company, then Apply Now. Sinch is a global customer engagement platform that provides communication services for businesses across messaging, voice, and email. Sinch's services are used by more than 150,000 businesses, including many of the world's largest tech companies. Through strategic acquisitions and fast organic growth, Sinch has turned into an international powerhouse serving enterprises across the globe and handling over 700 billion engagements per year. In fact, independent analysts say we're a CPaaS leader!

Responsibilities

You will own the end-to-end design process for new features, from user research and wireframing to high-fidelity prototyping and UI design. Additionally, you will collaborate with product managers and engineers to solve complex user workflows and maintain the company's design system.