Product Designer, Singpass (Identity Domain) at Public Service Division

Singapore, Singapore, Singapore -

Full Time

Start Date

Immediate

Expiry Date

01 Mar, 26

Salary

0.0

Posted On

01 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Design, UX Design, User Research, Usability Testing, Interaction Design, Visual Design, Collaboration, Communication, Figma, Design Systems, Accessibility Standards, Problem Solving, Operational Workflows, Internal Tools, Policy Requirements, Fraud Detection

Industry

IT Services and IT Consulting

Description

[What the role is] GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity. At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round. Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today! Learn more about GovTech at tech.gov.sg. [What you will be working on] As a Product Designer with Singpass, you’ll help shape internal tools that power one of Singapore’s most trusted digital platforms. Singpass is the National Digital Identity that enables secure, seamless experiences for citizens, businesses, and government agencies. You’ll join the Identity domain, which manages the full lifecycle of digital identity - from account registration to fraud detection and resolution. This domain designs and builds internal platforms such as the Admin Portal and Fraud Management System, which are used by frontline officers, backend operators to ensure safe, reliable identity operations at national scale. This role is ideal for designers who enjoy solving practical UX problems, understanding internal user needs, and designing interfaces that improve operational workflows. You’ll be guided by senior designers and report to the Head of the Design Function at Singpass. What you will work on Design user interfaces and workflows for internal tools such as the Admin Portal and Fraud Management System. Collaborate with product managers, engineers, and operations teams to understand needs and improve daily processes. Support user research and usability testing with internal users, including helpdesk agents and counters staff. Translate complex policy and system requirements into simple, usable UI designs. Contribute to design reviews, document your thinking, and iterate based on feedback. Maintain consistency with design system components and accessibility standards. [What we are looking for] 1-3 years of experience in product or UX design or strong internship experience in related fields. A portfolio that shows your design process, problem-solving ability, and attention to usability. Proficiency in interaction and visual design tools such as Figma. Comfortable working with complexity and learning from feedback. Strong communication and collaboration skills. Interest in designing internal tools, operations systems, or enterprise UX. Bonus if you’re curious about identity, security, or public sector work and keen to explore product marketing, such as crafting product narratives, UI copy, or supporting adoption efforts. Why join us Impact behind the scenes - Improve the tools that frontline officers and backend teams rely on to serve millions. Solve real-world problems - Work on operational workflows that balance usability, policy, and system constraints. Grow with guidance - Learn from experienced designers and be part of a collaborative, supportive design team. Design for trust and scale - Shape foundational infrastructure that supports secure digital identity for all. GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe it is key to innovation. Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. We champion flexible work arrangements (subject to your job role) and trust you to manage your time to deliver your best. Learn more about life inside GovTech at go.gov.sg/GovTechCareers http://jobs.careers.gov.sg The Singapore Public Service plays a key role in the economic growth, progress and stability of Singapore by formulating and implementing government policies, as well as providing key public services. Whether you are a fresh graduate joining the workforce or an experienced professional, the Singapore Public Service offers a great variety of job opportunities for you. The work in the Public Service can be broadly categorised into the following sectors: Economic, Social, Security & External Relations, and Administration & Corporate Development. Be part of the team that shapes the future of Singapore. Log on and take your first step towards a career that matters! Need help? Please click here for assistance. Our team will contact you shortly!

Responsibilities

As a Product Designer with Singpass, you will design user interfaces and workflows for internal tools that support secure digital identity operations. You will collaborate with various teams to understand user needs and improve operational workflows.