POSITION OVERVIEW:

We are seeking a highly skilled and motivated Product & Market Research Manager to join our team and lead the development and growth of our travel eSIM products. The ideal candidate will have a strong background in product management, a deep understanding of the telecommunications and travel industries, and a passion for delivering exceptional customer experiences. This role requires a strategic thinker with excellent project management skills and the ability to collaborate across multiple teams.

QUALIFICATIONS:

• Bachelor’s degree in Business, Telecommunications, Engineering, or a related field; Master’s degree preferred.
• 5+ years of experience in product management, with a focus on telecommunications, travel, or related industries.
• Proven track record of successfully launching and managing technology products.
• Strong strategic thinking and analytical skills.
• Excellent project management and organizational abilities.
• Exceptional communication and interpersonal skills.
• Passion for innovation and staying ahead of industry trends.
• Experience with eSIM technology and international markets is a significant advantage.

Product Development and Management:

• Lead the end-to-end product lifecycle for travel eSIM products, from concept to launch and beyond.
• Develop and execute product roadmaps that align with business goals and market demands.
• Collaborate with engineering, design, marketing, and sales teams to ensure successful product development and implementation.
• Conduct market research and competitor analysis to identify trends, opportunities, and areas for improvement.

Strategic Planning:

• Define and communicate a clear product vision and strategy, ensuring alignment with the overall business objectives.
• Set and track key performance indicators (KPIs) to measure product success and inform decision-making.
• Prioritize product features and enhancements based on customer needs, market trends, and business impact.
• Develop go-to-market strategies, including pricing, positioning, and distribution plans.

Customer Focus:

• Gather and analyse customer feedback to understand their needs and preferences, translating insights into actionable product improvements.
• Ensure a superior customer experience by continuously refining product features and addressing pain points.
• Develop and maintain strong relationships with key customers and partners, leveraging their feedback to drive product innovation.
• Create and execute customer engagement initiatives, such as loyalty programs and referral incentives.

Collaboration and Communication:

• Work closely with cross-functional teams to ensure alignment and effective execution of product strategies.
• Facilitate clear and consistent communication between stakeholders, ensuring everyone is informed and aligned on product goals and progress.
• Provide regular updates to senior management on product performance, market trends, and strategic initiatives.
• Lead product-focused meetings and workshops, fostering a collaborative and innovative environment.

Innovation and Market Leadership:

• Stay current with industry trends, technological advancements, and regulatory changes affecting the travel eSIM market.
• Identify and implement new features, services, and technologies that enhance our eSIM offerings.
• Represent the company at industry events, conferences, and forums, showcasing our product leadership and vision.
• Foster a culture of innovation and continuous improvement within the product team.