Product Director – Conversational AI CS & Pharma Advisory (m/f/d) at Redcare Pharmacy

Munich, Bavaria, Germany -

Full Time

Start Date

Immediate

Expiry Date

12 Aug, 26

Salary

0.0

Posted On

14 May, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Conversational AI Strategy, Product Management Leadership, LLM Systems, Intent Classification, Dialogue Flows, Workflow Automation, Customer Service Operations, Pharma Advisory, Cross-functional Collaboration, Data Science Integration, CSAT Measurement, Deflection Rate Optimization

Industry

Retail Pharmacies

Description

Company Description About Redcare Pharmacy: As Europe’s No.1 e-pharmacy Redcare Pharmacy is powered by passionate teams and cutting-edge innovation. We strive to create a healthy collaborative work environment where every employee feels valued and inspired to contribute to our vision “Until every human has their health”. If you’re seeking a career that offers purpose and aligns with your values join us and start your #Redcareer today. About the role: At Redcare, millions of customer interactions span from simple order questions to complex pharma advisory — and we are transforming how these are handled through AI. In this role, you will lead the shift toward AI-powered customer service and advisory, building systems that are fast, accurate, and safe in a healthcare context. As Product Director for Conversational AI, you will own the end-to-end product strategy across chat, voice, and self-service, while leading a team of Product Managers and driving cross-functional collaboration across operations, engineering, and data science. This is a highly impactful leadership role where you shape how customers interact with Redcare at scale. Job Description About your tasks: Define and drive the product strategy for conversational AI, covering chat and voice experiences across web and app Lead the development of AI-powered agent tools, improving efficiency and enabling human agents to focus on high-value cases Own workflow automation and operations integration, redesigning customer service and pharma processes with AI at the core Shape the end-to-end self-service experience, enabling customers to resolve post-purchase needs independently and seamlessly Establish and evolve the measurement framework, including deflection rates, CSAT, resolution quality, and agent productivity Qualifications About you: You bring strong leadership experience in AI or conversational product domains, ideally within customer service or contact centre environments You have built and scaled AI-driven products, with a solid understanding of concepts like intent classification, dialogue flows, or LLM-based systems You are experienced in working at the intersection of product and operations, translating real-world constraints into scalable solutions You have led and developed teams of Product Managers, and are comfortable operating in complex, cross-functional environments Additional Information About your benefits: In order to provide you with the best possible support for your individual needs - whether it‘s living a healthy life, having enough time for your family, or developing your skills - we offer a wide range of different, site-specific benefits: Work from Home: If your job does not require you to be present in the office, we can arrange the place you work from individually - even for up to 20 days a year anywhere in the EU. Personal development: Grow! We support and encourage your individual development through various in- and external trainings. Redcare events: We promote teambuilding through creative team events, and celebrate our successes together at regularly scheduled parties. Corporate pension plan: We offer a company pension scheme and have a dedicated external consultant to offer you the best guidance and advice. Mental Health: Get quick and professional help from psychologists of nilo if you feel overwhelmed in private or professional life. Anonymous and free of charge. Remote Type: Product Development

Responsibilities

Lead the end-to-end product strategy for conversational AI across chat, voice, and self-service to transform customer service and pharma advisory. Manage a team of Product Managers to build AI-powered agent tools and automate complex healthcare workflows.