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Job Category
Customer Success
Job Details

ABOUT SALESFORCE

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
At Salesforce, Customer Success is the foundation of our growth. We believe that long-term customer health begins with the very first interaction. We are hiring for multiple highly analytical and influential Product Directors to join our Customer Success Programs team in a pivotal role, focused on proactively preventing customer attrition.

REQUIRED QUALIFICATIONS & EXPERIENCE

• 10+ years of experience in a strategic role within Management Consulting, Sales Strategy, Sales Operations, Revenue Operations, Customer Success, Product Management, Professional Services, Implementation Consulting, Partner Management, or Strategy at an enterprise SaaS company.
• Advanced Analytical Skills: Proven ability to analyze complex and disparate datasets, connecting pre-sales activities to post-sales outcomes. Experience with tools like Salesforce, Tableau, SQL, or other BI platforms is essential.
• Exceptional Influencing Skills: A track record of successfully influencing senior leadership and cross-functional partners without direct authority. Must be comfortable presenting sensitive data and challenging the status quo in a constructive, collaborative manner.
• Strong Business Acumen: Fluency in key SaaS metrics (Churn, NRR, LTV, CAC) and the ability to translate data into strategic business recommendations.
• Communication & Storytelling: World-class ability to craft and deliver compelling presentations that tell a clear story, supported by data, to an executive audience.
• Education: Bachelor’s degree in Business, Finance, Economics, or a related field.
• MBA or equivalent advanced degree is highly preferred