Product Director, Life Science & Healthcare (Digital Customer Solutions) at DHL INFORMATION SERVICES (INDIA) LLP

Cyberjaya, Selangor, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

27 Jun, 26

Salary

0.0

Posted On

29 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Roadmap Development, Stakeholder Alignment, Agile Methodologies, User Stories, Product Testing Lifecycle, UAT Planning, Go-to-Market Speed, Product Management, Technical Knowledge, Commercial Acumen, Digital Customer Experience, Clinical Trials Orchestration, Life Sciences, Healthcare Logistics, Vendor Management, Hypercare Activities

Industry

Information Services

Description

DHL Express - a company that connects people! What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world. Distinguished as No.1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other, and to our global communities. DHL is dedicated to being a great place to work. Start YOUR career with DHL today… Job Purpose We aim to build an industry-leading Life Sciences & Healthcare (LSH) premium digital shipping and Clinical Trials orchestration platform. The goal is to connect our LSH Customers, including pharma companies, central labs, medical professionals, patients, and internal DHL LSH users with LSH vendors. The LSH digital customer experience platform will cover the E2E Digital journey tailored to the specialized shipping needs of the industry. This product will support the DHL Group Strategy 2030 Health Logistics vision. The role focuses on the future building and continuous improvement of a globally collaborative, specialized industry platform. It is expected to work closely across integrated customer solutions and cross-functional product teams. How will you contribute to the success of DHL? • Lead product roadmap development, stakeholder alignment, and closure of business/customer requirement clarifications. • Manage prioritization of the digital platform in sync with the LSH Enablement steering group. • Continuously progress the agile analysis & design phase with development teams. • Support customer feedback inclusion into user stories towards future platform build. • Support the business teams to refine user stories to a higher quality till technical design readiness. • Support the business teams to outline test case sets to prepare for testing cycles • Define the appropriate support of SLAs together with the development teams. • Lead product testing lifecycle, user acceptance test plans, and UAT testers organization. • Oversee UAT test case creation, all testing follow-up, and pilot country rollout planning. • Manage Hypercare activities and contribute to global reporting activities. • New features, training materials creation, and communications. • Global network-wide communications are needed. • Provide direction to Product Managers or regional subject matter experts (Who will be supporting the product with a regional focus). • Provide leadership to regional and country stakeholders to ensure that programs and projects are managed collaboratively with an Agile-first mindset. • Organize vendor teams to deliver product MVPs and enhancements on time, within scope, budget, quality, and governance frameworks. • Facilitate day-to-day alignment and negotiate changes in functionality within sprint planning. • Identify and propose tactics that improve go-to-market speed. • Anticipate stakeholder and customer needs and integrate them proactively into roadmap reviews. • Ensure Express LSH digital capabilities continue to meet or exceed industry competition. • Facilitate POA creation, define and measure business value. Prioritize delivery accordingly. Do you have what it takes? • University Degree or certification in Digital Transformation, Design thinking, Business Administration, Computer Science, or related field. • Strong Analytical and technical skillset. • Life Sciences and Healthcare Industry expertise or exposure is beneficial. • Ex-Express courier or Specialist pharma courier expertise or exposure is beneficial. • Ex-DHL Express technology expertise or exposure is beneficial. • 8-12 years of experience, preferably in digital product management or related roles. • Ideally, 5-8 years of experience leading or supporting high-volume, integrated, or UI based technology products preferred. • Demonstrated experience in a Product Management role, balancing specialized & highly customized customer shipping needs, commercial acumen, and technical knowledge for managing a global product platform. • Solid understanding of agile methodologies and sprint release cycle planning. • Working knowledge of the software engineering process and product lifecycle management for multi-million Euro technology platform releases. • Experience managing business and technical aspects of high-traffic, mission-critical customer-facing product platforms. • Understanding product information architecture and digital usability is beneficial. • Experience developing software solutions from concept to market launch, including research, solution definition, UAT testing, beta rollout, hyper care, and product resilience. • Transportation industry knowledge and familiarity with transportation technology solutions are beneficial. • Fluent in both spoken and written English. Leadership Competency Dimensions HEAD • Display resilience, accountability, and proactive delivery. • Uses sound judgment even in conditions of uncertainty and consults actively as necessary without making assumptions. HEART • Make efforts to build trust and confidence with stakeholders and Customers. • Open collaboration, shared ownership, and a partnership‑driven approach with LSH stakeholders. GUTS • Maintaining a positive mindset in the face of challenges, changes & uncertainty. • Is resilient, recovers quickly from setbacks. Maintains performance under pressure. It is not easily deterred when obstacles or delays are encountered. BITE • Having the will to win by being determined to succeed collaboratively as an entrepreneur in our network. • Proactively recognize opportunities to leverage momentum and accelerate progress. Mindset - Drive and Creative Thinking • Growth mindset. Demonstrates energy and enthusiasm. • Dive Deep: Able to see new angles, connect the dots across both anecdotal evidence and metrics to recommend the right solution or course correct. Please submit your application along with your CV and a copy of your highest educational degree (e.g., Bachelor’s, Master’s, or MBA certificate). DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Recruitment Team

Responsibilities

This role involves leading the product roadmap development, managing prioritization for a digital platform connecting Life Sciences & Healthcare customers with vendors, and continuously progressing the agile analysis and design phase with development teams. Responsibilities also include overseeing the product testing lifecycle, managing hypercare activities, and providing direction to regional subject matter experts.