Product Enablement Specialist at Modernizing Medicine Inc

, , United States -

Full Time

Start Date

Immediate

Expiry Date

27 Jan, 26

Salary

0.0

Posted On

29 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, Analytical Skills, Time Management, SaaS Experience, Healthcare Technology, Team Collaboration, Customer Satisfaction, Process Improvement, Communication Skills, Multitasking, Prioritization, Fast-Paced Environment

Industry

Software Development

Description

We are united in our mission to make a positive impact on healthcare. Join Us! South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2024 2024 Black Book Awards, ranked #1 EHR in 11 Specialties 2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold) 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara) Who we are: We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed's global headquarters is based in Boca Raton, FL, with a growing office in Hyderabad, India, and a robust remote workforce across the US, Chile, and Germany. The Product Enablement Specialist is an integral position in the service we provide our customers. Their role is to ensure customer orders are strategically delivered according to their agreement in a timely manner, per company requirements and quality expectations, while providing an excellent customer transaction experience Your Role: Demonstrates full competency of Modernizing Medicine’s specialty-specific EHR or Practice Management System. Responsible for enabling, disabling, and tracking our products and services. Interpret complex contracts and agreements, including customer purchase orders, in order to accurately enter, manage, and deliver orders according to billing commencement requirements. Collaborates with internal and external customers, vendors, and other stakeholders to identify service delivery requirements. Independently fulfills administrative requests coming in through multiple channels, i.e., cases, tasks, Formsites, e-mails, and chats. Responsible for acknowledging and executing the order to customers and/or the corresponding team, including providing additional information required to process the order. Corresponds with customers in a highly formal and professional manner to ensure customer satisfaction. Makes ongoing recommendations for process improvement. Ensures provider, vendor connection & disconnection are executed following the addendum terms and conditions. Uses a systematic approach to ensure all phases of orders are documented within various software applications. Additional tasks as required to drive efficiencies in Client Services interactions with our customers and internally to create delight and awesome experiences Skills & Requirements: Minimum of 2 years of customer experience. Demonstrates good analytical and time management skills. Experience using a SaaS-based. A bachelor’s degree is highly preferred. Strong interest in healthcare technology. Must be able to work in a team environment, anticipate needs, and exceed customer expectations. Polished phone presence and professional in-person demeanor. Excellent written, verbal, and interpersonal skills. Ability to multitask, prioritize, and manage time effectively. Thrive in a fast-paced, dynamic, and innovative environment. #LI-REMOTE #LI-SM1 ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: India Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning, Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.

Responsibilities

The Product Enablement Specialist ensures customer orders are delivered according to agreements in a timely manner while providing an excellent customer experience. They interpret contracts, manage orders, and collaborate with stakeholders to meet service delivery requirements.