Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Product Experience Designer Lead, MDES
Who is Mastercard?
At Mastercard, we connect and power an inclusive digital economy that benefits everyone, everywhere. As a global technology company in the payments space, we are looking for change makers who are committed to doing well by doing good.
Overview
Do you want to be part of a Product team working on the customer experience for digital products for Mastercard? Do you want to be a part of a fast-paced collaborative environment working across multiple geographies?
Mastercard’s digital payments strategy is accelerating the transition from card payments to digital payments, using mobile phones and other devices to support issuers, merchants, and wallet providers. Consumers are expanding their range of digital activity across channels/devices every day, and you can be a key contributor in driving this evolution.
We are looking for a brilliant and passionate Product Experience Designer to join our Mastercard Digital Enablement Services (MDES) Product & Engineering team at Mastercard, with a primary focus on B2B customer onboarding and self-service journey. This includes initiatives that optimize the customer (internal and external) experience and support the scaling of MDES.
Role
This role is situated within the Product and Engineering group at Mastercard, and will report to the VP, Product Management within MDES Onboarding Services.
As an individual contributor this role does not have direct reports but will require skills in UX project planning and experience with UX project management. Should be comfortable scoping, planning, and executing large design efforts as well as small rapid product feature enhancements, and driving UX & UI initiatives while also tackling a robust volume of backlog items.
You will be responsible for developing and executing customer experience strategies and UX & UI, primarily for the MDES customer onboarding and portfolio management B2B applications, and could also include work on other large/complex B2B web applications.

Duties include but are not limited to:

• User research, customer journey mapping, understanding and usage of personas, user flows, wireframing, prototyping, interaction design, visual & UI design, and usability testing for browser based B2B web applications and internal/external enterprise systems
• Partnering with key stakeholders (Product, Engineering, Delivery, Account Management, etc.) to understand business requirements, gather stakeholder inputs, and generate, assess, test, and prioritise ideas for an optimal customer journey or product enhancements
• Gathering and analysing customer feedback and usage data to inform UX & UI strategy, roadmap and product improvement recommendations
• Leveraging data and analytics to drive critical thinking and identify and prioritise opportunities
• Creating user journeys and UI screen designs in Figma
• Crafting engaging experiences that drive adoption and use in-market through thoughtful and usable interaction, content and visual design using established patterns and elements from Mastercard’s governing in-house design system
• Driving other digital payment customer experiences as needed by the MDES team

Requirements

• UX & UI design professional with knowledge and expertise in the B2B, SaaS, web software space, skilled in user-centred design principles, interaction design, user interface and visual design best practices
• Experienced in turning voice of customer insights into actionable opportunities and working cross-functionally with product and engineering teams in agile environments
• Hands on experience in creating UX for front-end applications incl. user journeys & UI screens designs
• Degree and/or qualification in a relevant subject such as user experience design, UI / web design, graphic design, information experience, interaction design, psychology, computer science or a related field
• Knowledge and experience with the implementation of WCAG 2.1 AA accessibility standards
• 7+ years professional experience with demonstrable UX & UI portfolio
• Skilled in using Figma, Sketch, and Adobe Creative Suite

All about You

• You endorse an inclusive, people-centric and data-focused design mentality, and understand the role of qualitative and quantitative research methodologies and how to apply them to design.
• You’re a critical thinker who questions the status quo and strives to elevate both your cross-functional partners as well as yourself
• You have proven ability to solve complex problems and deliver solutions while maintaining utmost standards of quality
• You are an experienced designer, who carefully considers both the macro and micro experience of the end user
• You create impactful, desirable and usable experiences and have proven ability to apply and balance core visual design elements - typography, space, colour, hierarchy, navigation, iconography etc.
• You are familiar with Design Thinking practices and can demonstrate success in bringing products to market using these methodologies
• You have strong awareness of common interaction patterns and know when and how to apply
• You have extensive experience in designing large-platform, business to business solutions, and have previously worked on complex projects in large business settings
• You are skilled in operating in complex matrix structures and working in fast paced environments with different teams, across different time zones, and delivering multiple projects to deadlines
• You are a self-starter, with strong organizational, planning and execution skills and ‘can-do’ and ‘will-do’ attitude
• You have a portfolio of work that demonstrates your design process as well as showcasing completed design solutions. Some design experience in the financial industry is preferable.

We understand that you may not have all the criteria on this list. If you believe you have relevant experience and the capability to fulfil this role, we strongly encourage you to apply.
Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Duties include but are not limited to:

• User research, customer journey mapping, understanding and usage of personas, user flows, wireframing, prototyping, interaction design, visual & UI design, and usability testing for browser based B2B web applications and internal/external enterprise systems
• Partnering with key stakeholders (Product, Engineering, Delivery, Account Management, etc.) to understand business requirements, gather stakeholder inputs, and generate, assess, test, and prioritise ideas for an optimal customer journey or product enhancements
• Gathering and analysing customer feedback and usage data to inform UX & UI strategy, roadmap and product improvement recommendations
• Leveraging data and analytics to drive critical thinking and identify and prioritise opportunities
• Creating user journeys and UI screen designs in Figma
• Crafting engaging experiences that drive adoption and use in-market through thoughtful and usable interaction, content and visual design using established patterns and elements from Mastercard’s governing in-house design system
• Driving other digital payment customer experiences as needed by the MDES tea

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines