How would you like to work with one of the most prestigious and well respected automotive groups? Join AWIN! We are a premier network of 24 luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area. Our company values its customers and employees and is invested in principles for success. We value doing business with integrity and adhere to the highest ethical standards.
Our Mercedes-Benz Downtown Luxury Dealership in Thornhill is looking for a Product Expert to join our amazing team!

CORE ACCOUNTABILITIES

• Coordinate all paperwork with the F&I Managers and Sales Consultants.
• Be the point of contact with the client right until delivery completion.
• Complete insurance confirmations.
• Coordinate trades, licensing and clean ups.
• Perform the delivery with the client.
• Ensure a follow up phone call is completed by the Sales Consultants the day after delivery.
• Park trade in and lease returns in the back parking lot.
• Ensure trade in and lease return keys are tagged and given to the appropriate person.
• Ensure all signatures are obtained and all paperwork is completed upon delivery.
• Pre-check vehicle two hours prior to delivery.
• Communicate with Sales Manager of any discrepancies with the customer and/or vehicle.
• Explain CSI Survey purpose and process to the client.
• Perform introduction to Service and Parts department.
• Perform all administrative duties requested by Management.

REQUIREMENTS

• High school diploma or equivalent
• Ability to read and comprehend instructions and information
• Valid Ontario G Driver’s Licence
• Clear Driver’s Abstract
• Valid OMVIC registration is an asset
• Strong business acumen
• Professional appearance
• Excellent communication skills: verbal and written
• Excellent customer service skills

The Product Expert will be responsible for supporting Sales Consultants through the process of delivering vehicles. The specialist will handle all administrative duties as well as vehicle preparation after a sale is completed. The specialist will also perform the actual delivery.