Product Fulfillment Specialist at Medical Air Services Association, Inc

Fort Lauderdale, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Feb, 26

Salary

19.8

Posted On

12 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Attention To Detail, Data Entry, Customer Service, Communication Skills, Analytical Skills, Problem-Solving, Time Management, Organizational Skills, Microsoft Office, Collaboration, Proactive Mindset

Industry

Insurance

Description

Description This is a full-time, hybrid position based in Sunrise, FL Are you someone who thrives on precision, organization, and follow-through? As a Product Fulfillment Specialist at MASA, you’ll ensure every member receives their materials accurately and on time—playing a key role in delivering the exceptional service our members count on. This position is ideal for someone who takes pride in accuracy, enjoys supporting operational excellence, and wants to contribute to a mission-driven organization that protects families with compassion. Pay Rate: $19.80 per hour plus benefits Work Location: 1301 International Parkway, Sunrise, FL 33323 Work Schedule: Monday - Friday, 9:00 AM - 5:00 PM. 3 days per week in office after initial training period About Us MASA has been a leader in emergency medical transportation insurance since 1974. We're not just a company – we're a close-knit team dedicated to "Protecting families with compassion when others don't." Our professional yet friendly company culture fosters collaboration, innovation, and a clear mission that resonates through every role as we support our expanding base of 2+ million members across the United States and the Caribbean. Learn more at https://www.masaaccess.com What You Will Do Reporting to our Product Fulfillment Supervisor, you’ll handle essential fulfillment operations that ensure MASA members receive the materials and service they deserve. In this role, you will: Organize and analyze all return-to-sender mail and bad address files, tracking and reporting data to the Fulfillment Supervisor. Assist with monthly invoice processing by filtering fulfillment orders and booking expenses to the appropriate sales channels. Perform accurate data entry and provide transactional support related to member fulfillment. Communicate with fulfillment partners to ensure timely and accurate delivery of materials. Manage and resolve all incoming Fulfillment Jira tickets daily. What You Bring High school diploma or GED required; at least two years of customer service experience preferred. Excellent verbal and written communication skills, with professionalism in member interactions. Strong analytical and problem-solving abilities with exceptional attention to detail. Advanced proficiency in Microsoft Office and comfort navigating multiple systems. Fast and precise data entry skills with a commitment to accuracy. Effective time management and organizational skills to handle multiple priorities. A proactive, collaborative mindset aligned with MASA’s values of compassion and service. What We Will Provide You Competitive base salary, bonuses, and comprehensive employee benefits programs, including medical, dental, and vision insurance with highly rated carriers; a 401(k) program with a company match; paid time off; company-paid short-term disability, long-term disability, and basic life insurance; and a free MASA membership. A professional and friendly company culture that supports a clear mission: "Protecting families with compassion when others don’t." An opportunity to unleash your expertise and create a lasting impact on our journey of growth and success! Why We Think You’ll Love This Opportunity You’ll join a dedicated team in a fast-paced environment where precision, teamwork, and service make a difference every day. You’ll have the chance to support our members, enjoy hybrid work flexibility, and grow your career with a company that values people and purpose equally. #LI-RH1 #LI-HYBRID #corpjobs

Responsibilities

The Product Fulfillment Specialist will handle essential fulfillment operations to ensure MASA members receive their materials accurately and on time. This includes organizing return-to-sender mail, assisting with invoice processing, and managing fulfillment tickets.