Exciting Opportunity! Join Odevo as a Product Implementation Advisor (Concierge HV) working at Dwellant
We are on a mission to become the leading force in residential property management services. The global residential property management industry is currently undergoing a digital transformation, and Odevo is at the forefront of this transformation. Our mission is to radically simplify living for families and individuals by delivering highly attractive and efficient property management services to building owners and associations as well as to residents. Our core belief is that digital technology combined with great people will play a central role in delivering a step change in how boards and residents experience property management.
We deliver our property management services with custom-developed software to simplify living and make life easier for property owners, association boards, residents, and very importantly, our own property management professionals.
To continue our ambitious growth journey, we are now looking for people who share our vision to join us on a journey that will continue to transform the property management industry on a global scale.
Position: Product Implementation Advisor (Concierge HV)
Company: Dwellant
Location: Hybrid – Field and home based
Working Hours: Monday to Friday 37.5 hours a week
Salary: Not just competitive but tailored to your experience and expertise.
Contract: Permanent
Our package includes 25 days of annual leave, in addition to public holidays, private healthcare, pension contributions, a discretionary bonus, staff discounts, and more.

THE POSITION

As part of Odevo, Dwellant are looking for an experienced concierge to provide support to users of Concierge HV. Concierge HV is a high-volume management system used in residential and commercial buildings to handle packages, keys, and visitors efficiently through automation, security, and digital tracking.
You will be part of a team installing and delivering application support, ensuring SLAs are met whilst providing an exceptional level of customer service and building good relations with our users.

Duties will include:

• Technical support on site (clients offices nationwide)
• In person training with the customer is a requirement of the role (clients offices nationwide)
• Installation of HV equipment as required
• Support users with Concierge HV inquiries via email and/or phone
• Provide support to the Dwellant Concierge HV Specialist
• Share Concierge HV product knowledge and new solutions with the Support Team
• Pack and distribute the hardware kit and consumables and deliver them to the client site(s) (by courier)
• Maintain an inventory of Concierge HV consumables and hardware

EXPERIENCE REQUIRED:

We’re looking for a motivated and customer service driven individual with the following experience and attributes:

• An understanding of how customer support services work
• Previous experience of working within a concierge position
• The desire to learn
• Empathy and understanding of others
• Enthusiasm to train customers and others
• Good listening and communication skills
• An eye for detail and a liking to problem-solve
• Excellent time management and able to manage multiple tasks
• The willingness to improve and be part of a team

How to Apply:
Ready for this incredible opportunity? Explore Odevo on LinkedIn for more insights, or visit our website for a full list of current openings. To get more details or answers to your questions, reach out to our friendly recruitment team at 020 7702 0701 and mention the reference number “Ref #LI-EW1.”
Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period

• Technical support on site (clients offices nationwide)
• In person training with the customer is a requirement of the role (clients offices nationwide)
• Installation of HV equipment as required
• Support users with Concierge HV inquiries via email and/or phone
• Provide support to the Dwellant Concierge HV Specialist
• Share Concierge HV product knowledge and new solutions with the Support Team
• Pack and distribute the hardware kit and consumables and deliver them to the client site(s) (by courier)
• Maintain an inventory of Concierge HV consumables and hardwar