Company : ABC Nova Scotia
It’s fun to work in a company where people truly BELIEVE in what they’re doing!
We’re committed to bringing passion and customer focus to the business.
Job Description

SUMMARY

The Onboarding Implementation Project Manager serves as the primary point of contact for new ABC clients and owns the full onboarding project lifecycle from initial kickoff through successful client graduation. This role manages project timelines, coordinates cross-functionally, mitigates risks, dissects the client’s business needs to validate data and align system configuration while communicating appropriately with stakeholders.
Throughout the project, you will act as a trusted advisor, trainer, and problem solver, ensuring each onboarding delivers long-term value and client success.

• Lead discovery sessions with new clients to understand their business model, gather detailed requirements, and define onboarding success metrics. Use this information to develop and manage comprehensive project plans including timelines, milestones, risk mitigation strategies, and documentation of evolving client needs to ensure transparency, alignment, and a successful onboarding experience.
• Gather all required documentation, coordinate internal workflows, and align resources to keep things moving smoothly.
• Collaborate with cross-functional project teams internally and with third party vendors to ensure deliverables are met and that all stakeholders are aligned throughout the project.
• Conduct project status meetings, champion accountability across departments, and provide regular progress updates to leadership and clients.
• Serve as a partner to clients, helping them navigate system adoption, configuration, and training in a way that aligns with their goals.
• For projects involving data conversion, take ownership of understanding the client’s current system(s), or processes, and investigate incoming data for accuracy and completeness. Using Excel or other tools to perform data analysis, validate conversion accuracy, and compare post-conversion results with client expectations.
• Oversees client training and customer visits for assigned projects, delivering enablement materials, assisting with training sessions, and ensuring clients are empowered to manage their systems confidently.
• Own the review and training of financial reporting post-billing, ensuring the client understands how to access, interpret, and use ABC reports effectively.
• Take ownership of escalations and complex issues, drive resolution independently, and ensure outcomes support long-term client success.
• Contribute to the ongoing improvement of onboarding processes by sharing project insights, enhancing workflows and templates, and supporting team development through mentorship and knowledge-sharing
• Stay current on ABC platform functionality to serve as a product expert during onboarding and guide clients toward full adoption.