Company : ABC Nova Scotia
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Job Description

SUMMARY

ABC Fitness Solutions is looking for a talented Product Implementation Specialist to join our growing team. This role is responsible for the planning, coordination, and deployment of software for ABC clients. The implementation specialist will be working with clients, partners, and internal teams to drive strategic corporate initiatives and projects from initiation to closure. Additionally, during this project life cycle, this position will serve as primary contact with the customer, communicating the balancing constraints of project scope, timelines, quality, risk evaluation, setting the expectations and monitoring the client’s assessment in relation to the software implementation.

• Manage multiple projects simultaneously from kick-off through project completion. Define project schedules, objectives and coordinate resources as required.
• Participate in end-to-end implementation planning including project management, risk management, communication and change management.
• Establish and maintain strong relationships with clients. Manage expectations, ensuring that scope, timelines, roles and responsibilities are defined and maintained.
• Take ownership of assigned issues and work as the client’s advocate to bring resolution in a timely manner.
• Ensure completion of deliverables, monitor and review project progress and timelines, adjust schedules and plans as needed, and identify and resolve issues to ensure project success.
• Identify client training needs, provide training resources, and facilitate live training sessions.
• Provide high touch client experience post upgrade, If necessary, report and escalate post-upgrade issues and keep client updated on resolution.
• Proactively work to build effective and positive relationships with peers, leaders, and internal customers while also demonstrating the ability to meet customer expectations and deadlines.
• Report weekly to management by performing ongoing review of project scope, identifying, defining and communicating risks and change requests that can potentially impact the overall project and devising contingency plans. Participate in project meetings and provide recommendations for solutions/mitigation, proactively escalate, and facilitate resolution as needed.
• Track milestones, manage task/project dependencies, manage and monitor task progress, handoffs, and deliverable status through our project management tool, Financial Force.
• Gain proficiency and maintain a working knowledge of ABC products and platforms.