ABOUT THE ROLE

As a Product Insights Specialist at Pugpig, you’ll have a multifaceted role that touches all areas of our business. Critically, you’ll help grow our best-in-class publishing platform by uncovering actionable insights and backing up our decisions with data. You’ll also own the standalone insights products running on top of this data, and work with a range of teams to ensure their uptake, impact and customer satisfaction.
This is a role that puts you at the heart of a dynamic product team and vibrant business that truly believes in using data and strong product thinking to build the best platform possible.

KEY RESPONSIBILITIES

• Collaborate with cross-functional product teams to define success metrics and measurement requirements for new features, product changes or initiatives
• Identify and monitor key indicators to understand product performance and identify areas for improvement
• Be a champion of insights within the business, helping to drive understanding and adoption of analytics tools and best practices, and bringing interesting data to light
• Share actionable insights with the product team to support data-driven decision making
• Work alongside product designers to uncover user pain points and opportunities through behavioural data
• Act as the product manager for our insights products ensuring they meet evolving customer needs
• Own our tracking implementation, ensuring accurate end-to-end tracking of customer journeys and product interactions
• Own and develop our analytics documentation, ensuring clarity and shared understanding
• Support team members across the business with ad hoc analysis to aid better understanding of user behaviour and business performance
• Occasionally collaborate with customers to ensure their tracking needs are understood and met