Product Journey Owner - Business Banking at Nationwide

Glasgow, Scotland, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

21 Sep, 26

Salary

0.0

Posted On

23 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Journey Mapping, Product Ownership, Stakeholder Management, Data Analysis, Business Banking, Cross-functional Leadership, Regulatory Compliance, Digital Experience Design, Operational Improvement, Customer Retention

Industry

Financial Services

Description

The Product Journey Owner – Business Banking leads end-to-end customer journeys across digital, branch and assisted channels, ensuring experiences are simple, effective, compliant and aligned to business strategy. Supporting the Senior Product Journey Owner, the role provides clear direction to cross-functional balancing customer needs with commercial, operational and regulatory priorities. Becoming experts in the journeys you focus on, you’ll leverage a wide array of data and insights to continuously improve ‘front-stage’ (customer) and ‘back-stage’ (colleague) experiences. The role is within the Business Banking function, responsible for supporting businesses, large and small, up and down the UK, to thrive. This is a new role, reporting to a Senior Product Journey Owner, working collaboratively across the breadth of Business Banking (and beyond) to lead and drive journey-led thinking and action, relentlessly improving customer experiences leading to customer growth and retention. We are happy to consider flexible working approaches to help you perform at your best. At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our London or Northampton office. If you are aligned to our Glasgow or Edinburgh hub (as this is your nearest location), there will be a need to regularly connect with colleagues for collaboration events. This is anticipated to be monthly in Glasgow or Edinburgh. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here [https://nationwide-jobs.co.uk/life-at-nationwide/rewarding-you]. Virgin Money is now part of Nationwide Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years. You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

Responsibilities

Lead end-to-end customer journeys across digital, branch, and assisted channels for Business Banking. Focus on improving both customer and colleague experiences through data-driven insights to drive growth and retention.