Product Knowledge Manager

at  pinpoint

DESCRIPTION

Hey I’m Ellis, COO at Pinpoint.
We’re a high-growth HR tech start-up building and selling software that helps in-house recruitment teams attract, hire, and onboard the right talent. Today, we have a strong foundation in place, with a mature product, solid product-market fit, and happy customers.
As our product has evolved, our knowledge base hasn’t kept up—it’s outdated and lacks the depth and polish we expect. At the same time, our Pinpoint Product Certification Program for new hires needs a complete overhaul.
That’s where you come in.
We’re looking for a Product Knowledge Manager to own and elevate our product knowledge ecosystem. You’ll revamp our internal and external knowledge bases, redesign our product certification program, and keep resources up to date as the product evolves. From creating high-quality, easy-to-digest content to implementing a scalable training program, you’ll play a critical role in ensuring our team and customers have the resources they need to succeed.

ABOUT PINPOINT

We’re changing the way companies hire, and rewriting the rules of recruitment.
We build talent acquisition software, setting out to fix broken hiring processes that make it so hard for great candidates and great companies to find each other.
We do this by being the only applicant tracking system on the market that’s both fast and easy to use, while being flexible enough to manage complex workflows as companies grow.
We believe attracting the right people and building the strongest teams means being different, not better. It means helping candidates understand what you do and don’t offer—warts and all. And enabling your whole team to be part of the hiring process.
If you’re looking for somewhere you can learn quickly, make a meaningful impact in a fast-paced business, and grow your career, you’re in the right place.
We’ll enable you to do your best work with the tools you need, support from the rest of the team, and an expectation that you’ll challenge that status quo—helping us continually improve what we do

• Own, update, and scale our knowledge base, ensuring content is organized, searchable, and actually helpful.
• Create high-quality, engaging content—help guides, screen recordings, walkthroughs, and annotated screenshots—for internal and external audiences.
• Redesign and run our internal Product Certification Program, ensuring effective onboarding, structured testing, and ongoing recertifications.
• Make self-service effortless. Ensure our knowledge base helps users find answers quickly—before they reach out for support.
• Monitor Slack for knowledge gaps and proactively fill them with timely content updates.
• Manage a Learning Management System (LMS) to deliver certification programs and ongoing product training.
• Collaborate with Product, Customer Success, Marketing, and Sales teams to align training materials with new features, integrations, and customer needs.