Responsibilities

• Define and execute the product strategy and roadmap for digital acquisition, onboarding, and activation journeys.
• Own end-to-end customer experiences across retail banking products, including accounts, cards, and lending.
• Lead and mentor Product Owners while overseeing multiple Agile squads and delivery teams.
• Drive digital sales growth, customer acquisition, activation, and conversion performance.
• Identify opportunities to improve customer experience, automation, and straight-through processing (STP).
• Collaborate with Technology, Risk, Compliance, Operations, and Marketing stakeholders to deliver business outcomes.
• Monitor product performance, customer insights, and market trends to inform product decisions.
• Manage product priorities, investment decisions, and large-scale digital transformation initiatives.

Qualifications

• Bachelor's degree in Business, Technology, Engineering, or a related discipline; MBA preferred from a top tier school preferred.
• 12-15+ years of experience in digital product management within banking or fintech environments, ideally holding a Global Product leadership role with an international bank, or Senior Manager/Head-level function within a local bank.
• Proven experience leading digital acquisition, onboarding, activation, or customer growth journeys.
• Strong leadership experience managing Product Owners, cross-functional teams, and Agile delivery organizations (teams up to 50 people strong).
• Deep understanding of retail banking products, digital channels, and customer experience design.
• Track record of delivering digital transformation programs and measurable business outcomes.
• Strong commercial, analytical, and data-driven decision-making skills.
• Excellent stakeholder management and communication skills, with the ability to influence senior business and technology leaders.