Product Line Systems & Support - COE at Eaton USA

Asheville, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Jul, 26

Salary

126000.0

Posted On

04 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Engineering, Customer Order Engineering, Systems Support, Automation tools, Software training, Technical troubleshooting, Bid Manager, MI Manager, Design Automation, DCMS, POM, ENOVIA, MAPICS, AutoCAD, Electrical codes, Mechanical drawings

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Eaton’s ES AMER ARS PDCAD division is currently seeking a Product Line Systems & Support - COE. This is a Full-Time role woking Monday-Friday Daylight Hours. This position is an onsite role, based at our Arden, NC location. The expected annual salary range for this role is $86000 - $126000 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. What you’ll do: The Customer Order Engineering (COE) Systems & Support Engineer is responsible for an assigned product line, to (1) drive improvements for the COE/Customer Order Design (COD) teams in the automation tools, (2) provide continued learning for COE/COD on expected use of the software tools and best practices, (3) support systems training for new hires and (4) ticket escalation support for COE/COD issues/requests. We are currently hiring positions for the following product lines: Medium Voltage Assemblies – Greenwood, SC & Omaha, NE Low Voltage Switchgear – Arden, NC Low Voltage Switchboards – Sumter, SC & El Paso, TX Portland Power Center – Portland, OR This position is expected to have prior COE experience within the aforementioned product lines, with working knowledge of configuration requirements and the associated systems and processes in the division, including Bid Manager, MI Manager, Design Automation, DCMS, POM, ENOVIA, MAPICS, AutoCAD and other site-specific tools. Essential Functions A. Deploying and supporting Front End Engineering systems for the assigned product line. B. Support the development of product line specific training documentation on their use of the engineering software tools and processes. C. Provide onsite support as the first point of escalation for systems related issues, determining root cause, urgency and communications as necessary to keep all stakeholders informed. D. Support the prioritization of MI and DA system issues tickets through individual contribution and coordination of other Eaton resources. E. Maintain familiarity with COE and COD processes for the assigned product line, inclusive of application/engineering decisions and methods, product offerings and design standards. F. Gather requests for system enhancements and communicate those to the appropriate development manager. G. Support continuous testing for systems enhancements and bug fixes as they are deployed. H. Knowledgeable of MI parts picking logic in order to troubleshoot parts picking errors and scope updates with product line enhancements. I. Be available for after-hours and weekend support. J. Participate in product line meetings on Front End Systems projects and continuous improvement activities, driving best practices and knowledge sharing across the various teams (engineering, design and systems) Qualifications: Basic (Required) Qualifications: Bachelor’s degree in engineering from an accredited institution Three (3) years of applicable experience with engineered-to-order (ETO) products and their associated configuration tools. Must be able to work in the United States without corporate sponsorship now and within the future No relocation benefit is being offer for this position. Only candidates currently residing within a 50 mile radius of Arden, NC will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation Preferred Qualifications: Bachelor’s degree in electrical or mechanical engineering from an accredited institution Preference will be given toward candidates with extensive experience in Eaton’s ETO software tools including, but not limited to: Bid Manager, MI Manager, Design Automation, DCMS, Plant Order Manager, Pick Work Bench, etc. Skills: Position Criteria: • Working knowledge of N.E.C., IEEE, UL, and various local electric codes. • Ability to interpret both customer specifications and electrical and mechanical drawings. • Prior experience as a COE. • Good interpersonal and communication skills. • Proficient use of Eaton’s ETO software systems and AutoCAD. Additional Information • The incumbent is guided by policies and objectives passed on by management. • This position is responsible for support of front end systems for the PDCA/CPA division within the general direction of management. Briefly describe a few of the most complex problems encountered in achieving your position’s primary function. • The incumbent must have broad vision and be creative in problem solving approach. • Must be able to form beneficial alliances with peers and superiors in order to achieve the objectives of the department. • The incumbent must be controlled under pressure and requires the ability to think logically. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws. You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number. We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. Read more

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Responsibilities

The Systems & Support Engineer drives improvements in automation tools and provides training and technical support for Customer Order Engineering teams. They act as the primary point of escalation for system-related issues and coordinate with stakeholders to ensure efficient engineering processes.