POSITION DESCRIPTION

ESB Customer Solutions, Electric Ireland is the primary customer facing business unit of the ESB Group and is the leading energy supplier in Ireland. With over 1.5 million customers in both the Republic and Northern Ireland and an annual turnover in excess of €2bn, it is the main customer interface for the ESB Group.
This is an exciting opportunity for an energetic individual to work in the Net Zero Products & Innovation (NZP) team. The NZP team is responsible for the development and delivery of new & existing products and services, which support sustainable energy use, to Electric Ireland customers. This role will involve working in a product and contract management capacity.

• Develop and Launch Customer-Centric Propositions. Lead the end-to-end development of innovative customer propositions, from concept, to pilot, through to commercial launch, by leveraging customer insights, market intelligence, and collaboration across internal and external stakeholders.
• Manage Strategic Partnerships and Contractor Relationships. Oversee third-party delivery partners and service providers, ensuring effective onboarding, performance management, and alignment with safety, quality, and customer service standards.
• Drive Operational Excellence and Continuous Improvement. Manage day-to-day operational contract management activities including KPI reporting, service delivery tracking, and performance reviews. Identify and implement process improvements across customer journeys, systems, and service delivery models.
• Ensure Compliance, Safety, and Quality Standards. Champion Health, Safety, Environment, and Quality (SHEQ) across all activities. Ensure all operations, including those of contractors, comply with company and industry standards, technical guidelines, and safety reporting requirements.
• Support Procurement and Commercial Governance. Lead procurement processes for new products and partners, including preparation and evaluation. Ensure financial governance, value for money, and effective management of contractor and customer payments.
• Contribute to Product Roadmap and Technical Enablement. Provide technical expertise and support for the development of the Net Zero product suite. Contribute to the strategic roadmap and deliver training and guidance to internal teams to build capability and readiness.