Affinity Water is investing in a Digital Transformation Programme to enhance the way we engage with our customers; we have new 18-month fixed term contracts for Product Managers to play a key role in delivering new digital customer journeys to our customers.
This transformation will leverage a suite of new IT platforms to drive self-service enhancements and provide personalised communications which will ultimately drive-up customer engagement and operational efficiency.

ESSENTIAL QUALIFICATIONS AND SKILLS:

• 2-3 years experience in in product management delivery
• Customer Journey Mapping and knowledge of customer experience principles
• Understanding of Product Management Principles and Digital product lifecyles
• Hands on experience using product management tools (e.g. Jira, Trello, Confluence or similar)
• Ability to be self managed to ensure deadline are achieved
• Knowledge of business outcomes and customer-centric approaches.
• Ability to thrive in a fast-paced, dynamic environment.

THE ROLE

As a Product Manager you will become a Subject Matter Expert (SME) for key products and customer journeys to support the creation and launch of self-service journeys within our new operating platform. These roles sit within the newly created Experience Delivery Team within the Customer Experience department. You will work closely with our Technology Team, Business Analysts, & Change Management colleagues, to deliver new online experiences across multiple channels ensuring we can deliver fit-for-purpose and right first-time experiences for our customers.