Product Manager (AI SaaS for Upwork Automation) at GigRadar

Sempidi, Bali, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

19 Feb, 26

Salary

0.0

Posted On

21 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Management, Growth, Account Management, Analytical Skills, Data Analysis, Metrics, Hypothesis Testing, Intercom, Notion, Amplitude, GA, HubSpot, Communication Skills, AI Products, B2B SaaS, Customer Journey Mapping

Industry

Marketing Services

Description

About GigRadar GigRadar is an AI-powered SaaS that automates business development for agencies and freelancers on Upwork, from job discovery to proposal writing and client acquisition. Our stack includes cutting-edge systems like Sardor AI (Auto-Bidding) and Laziza AI (Matching Engine) that already serve 1,700+ agencies and generate $1.3M ARR. We’re entering a growth phase focused on AI product optimization, cross-sales, and customer reactivation and we’re hiring an analytical Product Manager to own this process. Role Overview You’ll sit at the intersection of product analytics, marketing, and success, building a full-funnel understanding of how customers move from first touch to expansion. Your mission: turn user data and hypotheses into measurable product improvements that drive cross-sales, trial conversions, and reactivations. The role (what you'll own) 1. Build customer journey intelligence Map and analyze CJMs to identify bottlenecks and drop-off points. Translate insights into backlog items and feature hypotheses. 2. Drive feedback-to-feature loop Collect and structure customer feedback (CSM, Intercom, churn surveys). Formulate hypotheses, validate them with data, and coordinate implementation. 3. Optimize internal lead generation Design in-product funnels, banners, and triggers that convert active users into cross-sale leads. Track conversion rates, cost per internal lead, and expansion revenue. 4. Reactivate churned customers Segment churn reasons and launch targeted reactivation campaigns. Monitor revenue uplift and retention improvements month-to-month. 5. Scale trial conversions Launch and test free trial cohorts and incubators. Measure activation rates, conversion %, and trial revenue uplift. 6. Report & coordinate Weekly reporting on metrics: internal leads, reactivations, trial conversions, expansion ARR. Collaborate closely with Sales Ops, CSM, and AI product teams. What we're looking for 3+ years in Product Management, Growth, or Account Management (SaaS or marketplace preferred). Strong analytical background — comfortable with data, metrics, and hypothesis testing. Familiarity with tools like Intercom, Notion, Amplitude/GA, and HubSpot. Excellent communication skills — you’ll interface with CSMs, engineers, and users. Bonus: experience with AI-driven products, Upwork, or B2B SaaS growth funnels. KPI Framework Area KPI Example Monthly Goal Internal Leads Generated & closed 150 leads @ 30% close rate Reactivations Reactivated clients 40 clients/month Trial Conversions Conversion % 40% from 100 free trials Expansion Revenue Uplift % +7% month-over-month Your total comp grows directly with these performance metrics, there’s no ceiling. Compensation & Growth Base: (for stability) Performance Bonuses: based on internal leads, reactivations, and trial conversions Projected bonus earnings: Month 1: ~$900 Month 3: ~$2,000 Month 4+: $3,000–$5,000+ (no cap) Why join GigRadar You’ll shape a product used daily by top-performing Upwork agencies. You’ll work directly with the founder on high-impact experiments. Every success translates into direct financial upside.. your ideas literally pay off.

Responsibilities

The Product Manager will build customer journey intelligence and drive the feedback-to-feature loop to enhance product offerings. They will also optimize internal lead generation, reactivate churned customers, and scale trial conversions.