PRODUCT MANAGER - AR/TREAS/COLLECTIONS

Location: Wrocław, Warszawa
Hybrid model: 2 days office/3 days remote
Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Enterprise Technology provides reliable, secure and resilient technology services and solutions to support our 400,000 EY people. As part of a joint Finance/Enterprise Technology organization called the Mercury Support Team (MST), you’ll be at the forefront of enabling innovative technologies that support our core operating processes across the Opportunity and Engagement Lifecycle and its related Finance Applications.
Our aim is to create a superior customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and stable operational solutions. You will work with technologists and business experts to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices and the chance to make a real impact.

THE OPPORTUNITY

We are seeking an SAP Finance Controlling Product Manager that is a highly skilled senior role with industry leading SAP/ERP functional and technical skills across all aspects of Product Management / Product Operations paired with a deep expertise in Big 4 Financial Controlling Management.
In this role you will be responsible for critical elements of the global operational stability of the SAP/ERP Accounts Receivable, Collections, and Treasury product suite. This includes monitoring, maintenance and resolution of systems incidents and outages as well as the ongoing successful delivery/deployment of FI AR/Treasury/Collections enhancements, configurations and product releases. Candidate must be a self-starter with significant global FI/SAP technical, business and leadership experience.
This role will report to the Global Associate Director who leads EY’s Finance and Accounting Suite of Products that sit primarily on our ERP/SAP application set

SKILLS AND ATTRIBUTES FOR SUCCESS

• 10+ years of experience in a large business system environment, performing business analysis, business development, and/or project systems management

• Significant experience/emphasis on SAP AR/Collections/Treasury solutions

• Strong grasp of financial principles, accounting practices, and cash flow management to effectively manage AR processes.
• Direct experience in managing AR/Collections operations for a global professional services organization (Big 4 experience preferred)
• Direct experience in managing global staff and associated budget
• SAP certification preferred
• History of working credibly with senior stakeholders
• Exceptional verbal and written skills including strong cross-cultural communication and the ability to draft effective communications
• Ability to work with people in a variety of cultures, countries and time zones
• Knowledge of Artificial Intelligence, BOT Framework and Machine learning

THE EXCEPTIONAL EY EXPERIENCE. IT’S YOURS TO BUILD.

In compliance with the requirements of the Whistleblower Protection Act, our company has established the Procedure for reporting breaches of law and undertaking appropriate follow-up actions. Any misconduct should be reported through the EY Ethics Hotline

Understand and document business processes, workflows, and requirements to ensure ERP components align with organizational goals and operational needs.

• Develop detailed functional specifications for SAP AR/Collections/Treasury components, including user stories, use cases, and acceptance criteria for new features, configurations, technical fixes and enhancements.
• Act as the primary liaison between business / finance stakeholders and the technical team, facilitating communication and ensuring mutual understanding of requirements and constraints.
• Oversees product update and enhancement lifecycle with emphasis on demand, requirements, validation, and securing business signoff
• Lead the creation and maintenance of a product roadmap that prioritizes functional enhancements and addresses critical business needs.
• Drives requirements review, validation activities, test case reviews, and user acceptance testing for new features rolling out across SAP AR/Collections/Treasury product suite
• Ensure that SAP components adhere to industry best practices, regulatory requirements, and internal policies.
• Monitor the effectiveness of SAP components in supporting business operations and report on their impact and ROI.
• Stay informed about industry trends, best practices, and emerging technologies that could influence the functional aspects of ERP components.
• Manages impacts to other processes and products that may stem from changes they promote across the SAP AR/Collections/Treasury product suite
• Leverages feedback solicited from the 150+ global member firms into workload prioritization efforts
• Manages functional incidents and service requests through full lifecycle (through closure)
• Provides technical incident, service request, and problem tickets management oversight and prioritization
• Provides global, cross border major incident oversight and communicates status to the global business in a timely manner
• Oversees SLA compliance for all workloads and re-prioritizes tickets if necessary
• Understands and assesses the financial impacts of incidents related to disrupted product processes – assisting the business work through complex errors and reconciliations
• Analyzes batch failures/errors and summarize findings in reports to the business
• Assists with planning staffing levels across the SAP AR/Collections/Treasury product suite and works with leadership and HR staff to recruit, interview, hire, and employee appropriate employees
• Provide technical and operational oversight and direction to product team
• Coach, mentor, and develop team members, including overseeing new employee onboarding and providing career development planning
• Monitor team/team member performance through developing and executing performance management and development processes, goal setting, and feedback
• Establish and maintain relevant controls and feedback systems to monitor the operation of the departmen

YOUR KEY RESPONSIBILITIES

• Understand and document business processes, workflows, and requirements to ensure ERP components align with organizational goals and operational needs.

• Develop detailed functional specifications for SAP AR/Collections/Treasury components, including user stories, use cases, and acceptance criteria for new features, configurations, technical fixes and enhancements.

• Act as the primary liaison between business / finance stakeholders and the technical team, facilitating communication and ensuring mutual understanding of requirements and constraints.
• Oversees product update and enhancement lifecycle with emphasis on demand, requirements, validation, and securing business signoff
• Lead the creation and maintenance of a product roadmap that prioritizes functional enhancements and addresses critical business needs.
• Drives requirements review, validation activities, test case reviews, and user acceptance testing for new features rolling out across SAP AR/Collections/Treasury product suite
• Ensure that SAP components adhere to industry best practices, regulatory requirements, and internal policies.
• Monitor the effectiveness of SAP components in supporting business operations and report on their impact and ROI.
• Stay informed about industry trends, best practices, and emerging technologies that could influence the functional aspects of ERP components.
• Manages impacts to other processes and products that may stem from changes they promote across the SAP AR/Collections/Treasury product suite
• Leverages feedback solicited from the 150+ global member firms into workload prioritization efforts
• Manages functional incidents and service requests through full lifecycle (through closure)
• Provides technical incident, service request, and problem tickets management oversight and prioritization
• Provides global, cross border major incident oversight and communicates status to the global business in a timely manner
• Oversees SLA compliance for all workloads and re-prioritizes tickets if necessary
• Understands and assesses the financial impacts of incidents related to disrupted product processes – assisting the business work through complex errors and reconciliations
• Analyzes batch failures/errors and summarize findings in reports to the business
• Assists with planning staffing levels across the SAP AR/Collections/Treasury product suite and works with leadership and HR staff to recruit, interview, hire, and employee appropriate employees
• Provide technical and operational oversight and direction to product team
• Coach, mentor, and develop team members, including overseeing new employee onboarding and providing career development planning
• Monitor team/team member performance through developing and executing performance management and development processes, goal setting, and feedback
• Establish and maintain relevant controls and feedback systems to monitor the operation of the department

TO QUALIFY FOR THE ROLE, YOU MUST HAVE

• Creative and self-starter mindset with strong analytical and quantitative skills to operate without direct supervision on multiple complex projects and tasks, and their shifting priorities in parallel.

• Effective listening skills and display openness to other people’s ideas and thoughts.

• Ability to deal efficiently with escalations, conflicts and difficult situations/people under pressure.
• Strong influencing skills to collaborate effectively and efficiently across the global firm.
• English language skills – exceptional written and verbal communication.
• Flexibility to work out of regular office hours to cater to the global organization needs.