Product Manager at Center for Justice Innovation

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Mar, 26

Salary

130000.0

Posted On

04 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Management, Stakeholder Engagement, Software Development Lifecycle, Project Management, Business Analysis, UI/UX Knowledge, Analytical Skills, Critical Thinking, Problem-Solving, Process Improvement, Communication Skills, Interpersonal Skills, Organizational Skills, Documentation Skills, Contract Management, Invoice Processing

Industry

Non-profit Organizations

Description

THE ORGANIZATION The Center for Justice Innovation is a nonprofit organization dedicated to advancing community safety and racial justice. Since 1996, we’ve worked alongside communities, courts, and those most directly affected by the justice system to build stronger, healthier, and more equitable neighborhoods. With a team of over 900 staff and an annual budget of $130 million, the Center carries out its mission through three core strategies: Operating Programs that pilot new ideas and address local challenges; Conducting original research to evaluate what works—and what doesn’t; and Providing expert assistance and policy guidance to reformers across the country and beyond. Backed by decades of on-the-ground experience and nationally recognized expertise, we bring innovative, practical, and lasting solutions to justice systems nationwide. Learn more about our work at www.innovatingjustice.org. THE OPPORTUNITY The Technology Support and Strategy Department is seeking a Product Manager. Reporting to the Associate Director of Case Management Systems and Product Management, the Product Manager will be responsible for assisting the Technology Department with the oversight, management and success of the organization’s case management and enterprise application platforms. This highly cross-functional role will interface with key internal stakeholders to capture and understand internal needs in order to deliver software improvements, enterprise applications, and other solutions that support organizational objectives and empower the work of the Center’s staff. Responsibilities include but are not limited to: Collaborate and regularly engage with internal stakeholders, including the Data Analytics and Research Team, the Center’s projects, and its administrative departments to capture and analyze needs, pain points, and processes; Apply critical thinking skills to identify and recommend process improvements; Utilize business analysis skills to translate captured information into functional requirements and specifications; Manage stakeholder expectations by conducting strategic planning sessions and cultivating professional relationships with key partners; Work with software development personnel, internal IT resources, and external vendors to develop and deliver solutions, implementations, improvements and integrations in relation to organizational case management systems, enterprise applications, and other software tools; Apply UI/UX knowledge and experience to inform solutions; Track and help oversee case management system and enterprise application change, feature, and improvement requests to completion; Effectively communicate resource needs, costs, timelines and progress to relevant stakeholders; Maintain the departmental repository of all platform contract, licensing, purchase/subscription, and configuration information and keep it current; Ensure that software and licensing renewals are completed accurately and on time; Interface with Fiscal and Legal departments on matters pertaining to software, subscription and license purchasing/contract matters; Author updates and work with IT departmental managers to provide and distribute staff communications regarding feature releases and systems changes; Assist with providing appropriate knowledge transfer to product owners and other departmental support teams to prepare them to deliver continuing support of related platforms/systems; Collaborate with stakeholders, product owners, and technology trainers to assist with development of training programs and materials supporting the use of case management systems and other enterprise applications and tools; Prepare communications relating to case management and other software updates, feature releases, and other important notifications and alerts; Assist with other assigned tasks as required by management; Keep abreast of vendor platform and software updates and changes and effectively communicate these to IT management and other key stakeholders; Remain current with related market sectors, technologies, product offerings and practices; and Additional tasks as necessary. Qualifications: A Bachelor's degree or greater in computer science/information technology, engineering or a related field is preferred and a minimum of 4 years of experience in product management and collaborating with stakeholders and development teams is required; Proven experience assisting with the management of software development lifecycle process; Demonstrable project and product management skills and a proven track record of successfully delivering complex software development and enterprise application projects on time and within budget; Strong understanding of software development methodologies; Technical proficiency and familiarity with software platforms and integrations; Experience working with case management systems preferred; Experience working with Salesforce, NetSuite, Coupa, Agiloft and Jira preferred; Excellent analytical, critical thinking and problem-solving skills; Strong process analysis/improvement skills and a deep understanding of UI/UX concepts and related items; Excellent communication and collaboration skills, including the ability to clearly communicate detailed and complex concepts and specifics; Excellent interpersonal, organizational and documentation skills are a must; Ability to manage multiple tasks and prioritize effectively; Experience with contract management and invoice processing; Experience working in the nonprofit sector is a plus; and Job-related technical/professional certifications are a plus. Position Type: Full-time. Position Location: Midtown, Manhattan. Compensation: The compensation range for this position is $98,500 - 130,000 and is commensurate with experience. Benefits: The Center for Justice Innovation offers an excellent benefits package including comprehensive healthcare with a national network, free basic dental coverage, vision insurance, short-term and long-term disability, life insurance, and flexible spending accounts including commuter FSA. We prioritize mental health care for our staff and offer services like Talkspace and Ginger through our healthcare plans. We offer a 403(b) retirement plan with a two-to-one employer contribution up to 5%. The Center for Justice Innovation is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, gender identity, gender expression, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. We strongly encourage and welcome applications from women, people of color, members of the LGBTQ+ community, and individuals with prior contact with the criminal justice system. Our goal is to create a supportive and respectful environment where everyone, regardless of background or identity, feels valued and included. At this time, the Center is unable to sponsor or take over sponsorship of an employment visa. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment. Candidates are expected to provide accurate and truthful information throughout the hiring process. Any misrepresentation, falsification, or omission of material facts may result in disqualification from consideration, withdrawal of an offer, or termination of employment, regardless of when discovered. In compliance with federal law, all hires must verify their identity and eligibility to work in the United States and complete the required employment verification form upon hire. Please refer to the job posting for relevant contact information. If contact details are not provided, we kindly ask that you refrain from inquiries via phone or email, as only shortlisted candidates will be contacted.

Responsibilities

The Product Manager will oversee the organization’s case management and enterprise application platforms, collaborating with internal stakeholders to capture needs and deliver software improvements. This role involves managing stakeholder expectations and working with development teams to implement solutions that support organizational objectives.