ING BANK

We are looking for a (Customer Journey Epert) Product Management Commercial Finance, who will drive the short- and long-term strategy for Commercial Finance products.

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In this role you are keen to deliver a set of products that are reliable, scalable, and secure, while also providing the best possible customer eperience for our business banking customers in the Netherlands. Also important is to create a strong commercial product portfolio aiming at stable and sustainable income flows.
The Product Management team (2 FTE) is tasked with developing and managing product strategy and lifecycle, including catalog, governance, marketing, customer satisfaction, market research, new product design, performance, risk management, policy updates and content management.

Product Management responsibilities:

• Product Strategy Development: Crafting and refining the strategic direction for ComFin’s factoring propositions to ensure alignment with overall strategy, business goals and market needs.
• Product Lifecycle Management: Overseeing the entire lifecycle of Comfin products from conception through development, launch, and eventual retirement.
• Product Governance: Ensuring compliance with both internal and eternal policies and regulations throughout the product lifecycle.
• Marketing and Promotion: Collaborating with marketing teams to develop effective strategies for promoting ComFin products to the target audience.
• Customer Satisfaction: Monitoring and enhancing customer satisfaction through regular feedback and tailored product improvements.
• Performance and Risk Management: Regularly assessing product performance against set metrics and managing associated risks.
• Data Reporting and Analysis: Monitor product performance, customer feedback, and market trends to guide decision-making including reporting on propositions.