PRODUCT MANAGER - COMMSEC

• Permanent Full Time Opportunity
• You’re an accomplished Product Manager, driven to deliver exceptional outcomes
• Together we’re committed to delivering outstanding customer experiences, and having a lot of fun along the way

• Product Management: Monitor the marketplace, with attention to direct competitors, to assess industry trends and results in order to recommend new products or features.
• Customer experience: drive continuous improvement in the customer experience by performing in depth reviews of complaints and breakpoints, refining product features and benefits, and optimising the digital experience.
• Innovation & Problem Solving: Showcase a strong human centred design mindset to address customer needs, by ensuring that product solutions are resonating, user-focused and aligned with customers’ expectations. Identify and assess industry trends, customer needs, competitive offerings and emerging technologies.
• Process improvement: evaluate and address process inefficiencies and breakpoints, creating and implementing solutions that streamline processes and enhance efficient operations and improve NPS.
• Product Governance and Risk Management: take ownership of managing regular controls, robust product governance, identification of issues, timely escalations and swift resolution of issues with a focus on leveraging/ identifying opportunities for automation. Ensure our products meet all applicable regulatory requirements, supporting regulatory requests.
• Data driven decision making: use product performance metrics to inform strategic decisions and adapt the product roadmap as necessary.
• Cross functional collaboration: partner effectively with cross functional teams, including technology, finance, marketing, compliance, and distribution to ensure seamless product feature delivery.