Product Manager Connected Care and Recipient Services

at  Cochlear Ltd

Change people’s lives and love what you do! Cochlear develops world-leading medical devices that help people hear and be heard. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear or acoustic implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives.
Product Manager Connected Care and Recipient Services - UK, Ireland & South Africa
Location: UK Addlestone (Office-based)
About Us: At Cochlear, we are global pioneers in implantable hearing solutions, committed to transforming lives through the power of sound. Our innovative Connected Care and Recipient Service solutions are revolutionizing how hearing care is delivered—optimizing clinic operations, enhancing patient experiences, and driving modern, connected health outcomes. With over four decades of expertise, we pride ourselves on innovation, collaboration, and an unwavering focus on our mission: helping people hear and be heard. Join us as we continue shaping the future of hearing healthcare.
Your Profile:

Are you a commercially aware, innovative thinker with a passion for healthcare technology? Do you excel in managing complex projects and delivering solutions that make a real difference? If so, we want to hear from you! We’re looking for someone who:

• Brings 3-5 years of marketing experience, ideally within medical devices or the healthcare sector.
• Has proven expertise as a Product Manager in a global matrix organization.
• Understands audiology, SaaS, or hearing care (desirable).
• Thrives in a collaborative environment and can effectively engage diverse stakeholders.
• Is highly organized, with the ability to manage multiple projects and work across different product groups.
• Has exceptional communication and presentation skills, with a can-do mindset and creative approach to challenges.
• Holds a Bachelor’s degree in marketing, life sciences, or a related field.
• Possesses strong Microsoft Office skills and (ideally) familiarity with Salesforce or ERP systems.

Your Responsibilities:
In this exciting role, you’ll champion Cochlear’s Connected Care and Recipient Service solutions, driving adoption, market growth, and delivering a seamless customer experience.

Strategic Planning & Leadership

• Collaborate with global, regional, and local teams to shape the direction of Connected Care and Recipient Services.
• Gather insights from clinics, stakeholders, and partners to inform new product and service development.
• Develop business cases and strategies to introduce innovative service technologies.
• Contribute to the development of marketing strategies that align with commercial goals.

Product & Service Management

• Lead the introduction of new products and services, from pilot projects to full market releases.
• Manage product lifecycles, ensuring competitive positioning and relevance.
• Act as the local subject matter expert for Cochlear’s digital services, including Smart Nav, Remote Check, Remote Assist, and others.
• Provide regular competitor analysis to support differentiation and market growth.
• Collaborate with sales and customer experience teams to create impactful go-to-market materials.

Customer & Sales Partnership

• Support clinics in adopting Cochlear’s Connected Care solutions, ensuring sustainable and scalable integration.
• Deliver comprehensive training and support to sales teams and customers.
• Assist with tender submissions and develop a library of responses for common questions.
• Foster strong relationships with stakeholders, acting as a trusted expert during customer visits and events.

Your Benefits:

When you join Cochlear, you become part of a company that values innovation, impact, and growth. You’ll enjoy:

• Meaningful work that changes lives and connects people to the world of sound.
• Opportunities to work with cutting-edge technology and shape the future of hearing care.
• A collaborative, inclusive environment where your ideas are valued.
• Professional development and career progression within a global organization.
• A competitive salary and benefits package, reflecting your expertise and contribution.

Ready to Shape the Future of Hearing Care?
If you’re driven by innovation, collaboration, and a passion for making a difference, we’d love to hear from you. Apply today and join us on our mission to help more people hear and be heard!
Why choose us?
For 40 years, Cochlear has been creating reliable products that continue to keep people connected to the world and to each other. We help people of all ages to hear in more than 180 countries around the world. Our technology connects people to life’s possibilities and to the people who matter most. We have over 4000 employees globally dedicated to improving people’s lives. To date, we have Invested over $2billion AUD in research and development.
Cochlear Offers You:
Competitive salary
25 days holidays (plus UK Bank Holidays)
company pension
flexible working patterns and the possibility to work remotely up to 40% per week
yearly salary review
Pension scheme
Group Life Insurance
Group Income Protection
Employee Referral Bonus
Service Anniversary Reward
Cycle to work scheme
Vitality health care
Medicash cashplan
free use of gym on business park and paid exercise classes available
This is your chance to be part of a premier organization with a great culture, working in a dynamic, growing and rapidly evolving environment to deliver outstanding results that benefit our customers every day. If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the APPLY button below!
Equal opportunities
Cochlear is committed to providing equal opportunities to avoid unlawful discrimination on the grounds of race, sex, disability, sexual orientation, religion/belief or age.
In line with our corporate ethics and statutory obligations we strive to ensure that the work environment is free of harassment and bullying and that everyone is treated with dignity and respect - this is an important aspect of ensuring equal opportunities in employment.

Please refer the Job description for details