Product Manager - Connected Payments (eCommerce) at Commonwealth Bank

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

13 Aug, 26

Salary

0.0

Posted On

15 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Roadmap Ownership, eCommerce Payments, Payment Acceptance, Product Strategy, Continuous Discovery, Customer Journey Mapping, Stakeholder Management, Risk Management, PCI Compliance, Data Analysis, Commercial Acumen, User Research, Payment Orchestration, Scheme Economics, Agile Methodology, Competitive Intelligence

Industry

Financial Services

Description

See yourself in the team Australia's largest bank is building a new eCommerce payments platform — and we're looking for product people who know payments inside out to help us get it right. Connected Payments is our next-generation merchant payment acceptance platform, launching in 2026. It's a significant investment in how CommBank enables businesses to accept payments online — and we're looking to grow our product team with the depth and expertise to ensure it launches strong and evolves to be the best in market. This role sits within the eCommerce crew in the Payment Acceptance domain, part of Everyday Business Banking (EBB) — a centre of excellence for innovation and capability within the Group. The role We're looking for a Product Manager who brings genuine depth in eCommerce payments — someone who understands the ecosystem, has opinions about where it's heading, and wants to shape a platform that serves thousands of Australian merchants. This is a product strategy and ownership role. You'll define the roadmap, make trade-off decisions, and drive the evolution of a platform that processes real volume at real scale. Your world will span payment acceptance across multiple methods and channels, dynamic routing and transaction optimisation, platform resilience, fraud and security, merchant insights, and developer integration experience. If you've ever wished you could influence how a major acquirer builds its eCommerce stack — this is that role. Do work that matters As a Product Manager on Connected Payments, you will: Own the product roadmap for your area of the platform, informed by merchant feedback, competitive intelligence, scheme roadmaps and commercial opportunity Drive product strategy that differentiates Connected Payments in the Australian market Apply continuous discovery practices — using customer insight, experimentation and evidence to validate product decisions and reduce risk Champion the merchant experience — using customer journey mapping, user research and feedback loops to inform product priorities Bring deep payments expertise to the crew — elevating our collective understanding from scheme economics to checkout psychology to settlement flows Translate commercial opportunity into product decisions — linking feature investment to merchant activation, transaction growth and revenue Navigate a complex regulated environment with confidence, partnering with senior product and risk stakeholders to ensure scheme obligations, PCI requirements and regulatory standards are met Collaborate across cross-functional squads including Technology, Risk, Operations, Go-to-Market, Sales Enablement and Customer teams Measure what matters — approval rates, checkout conversion, merchant NPS, activation and revenue — and use it to inform every product decision We're interested in hearing from people who have Deep eCommerce payments experience — you understand how online payments work end-to-end, from checkout through authorisation, clearing and settlement Scheme and network fluency — Visa, Mastercard, eftpos, Amex — including interchange, tokenisation, 3DS and how they impact merchants Gateway, acquirer, processor or payment orchestration platform experience — ideally from a product management perspective Strong product management fundamentals — roadmap ownership, discovery, experimentation, prioritisation, commercial acumen and stakeholder management Customer and user experience orientation — you use research, data and merchant feedback to drive decisions, not assumptions Comfort leveraging AI and data tools to support product decisions and ways of working Awareness of the competitive landscape — you stay across what global and local PSPs are doing, and you have a view on what matters Experience in regulated environments (banking, payments, fintech) with governance and compliance fluency Confidence navigating ambiguity and influencing across levels — with support from senior product leadership Risk mindset All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks. In this role, a strong risk mindset means you understand that in payments, getting it wrong has real consequences — for merchants, for customers and for the bank. You balance speed with safety and know how to innovate within the boundaries of a regulated environment. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 27/05/2026 Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you’ll thrive. You’ll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.

Responsibilities

Own the product roadmap and strategy for a next-generation eCommerce payment acceptance platform. Drive product evolution through continuous discovery, merchant feedback, and collaboration with cross-functional squads to optimize transaction growth and revenue.