About the role

As Salesforce Product Manager, you will own the enterprise CRM strategy, investment portfolio and value realisation outcomes for the university. You will act as the authoritative voice on customer and engagement platforms, setting a cohesive vision that spans student lifecycle, advancement, marketing and stakeholder engagement. Operating at a senior enterprise level, you will advise executive governance bodies directly and lead the shift towards a product led operating model. This is a role for someone who wants genuine influence over strategy, not just delivery.

Duties

• Define and lead the enterprise CRM strategy, ensuring alignment with organisational objectives and measurable outcomes.
• Own the CRM investment portfolio, including prioritisation, trade offs and benefits realisation across multiple business domains.
• Act as the lead advisor on CRM strategy to executive leadership and governance forums.
• Drive Salesforce positioning as a core enterprise platform, fully integrated across ERP, data and digital ecosystems.
• Build organisational capability by establishing product management maturity, frameworks and talent development pathways.

Requirements

• Qualifications in Information Technology, Business or a related discipline, or equivalent experience in the Salesforce ecosystem.
• Deep, authoritative expertise across Salesforce multi cloud environments including Sales, Service, Marketing and Experience.
• Experience with enterprise integration, data architecture, security and governance models.
• Proven ability to operate at a senior strategic level, comparable to SFIA Level 7, influencing organisational direction.
• Demonstrated success establishing product led delivery and governance models at scale, with strong commercial acumen and accountability for enterprise outcomes.
•