Job Description

Roles & Responsibilities

Department: AI Hub Innovation Industry: Financial Services About the Role Our client is a leading financial institution in the UAE, investing heavily in AI and digital transformation to redefine how teams engage with customers and drive commercial outcomes. They are looking for a Product Manager CRM & AI to lead the development of next-generation AI-powered CRM capabilities across the organisation. This is a high-impact product role sitting at the intersection of CRM, AI, customer data and financial services , with ownership across the product lifecycle from identifying high-value use cases and defining the roadmap through to MVP delivery, enterprise deployment and adoption.

Key Responsibilities:

• Own and define the roadmap for AI-powered CRM products, including Client 360, Group 360, Next Best Action and AI-powered Relationship Manager solutions .
• Identify opportunities to apply AI to improve relationship-manager productivity, customer engagement, cross-sell and revenue generation.
• Lead the integration of CRM and AI capabilities across platforms including Salesforce, Microsoft Dynamics 365, Microsoft Teams and Outlook .
• Translate business challenges into clear product requirements, use cases and prioritised roadmaps.
• Lead products from discovery and MVP through to enterprise-scale deployment and adoption .
• Work closely with engineering, data, AI, architecture, operations and business teams to deliver scalable products.
• Partner with senior stakeholders across Wholesale, Investment Banking & Markets, Privileged Clients and Consumer businesses.
• Define and track product KPIs, adoption metrics and measurable business outcomes.
• Drive change management and adoption across front-office teams, ensuring AI capabilities become embedded into day-to-day workflows.
• Manage relationships with strategic technology partners and vendors, including Microsoft, Salesforce and implementation partners .
• Ensure products meet relevant risk, compliance, governance, security and regulatory requirements.
• Act as the bridge between business, technology and AI teams, ensuring products deliver tangible commercial value.

Requirements:

• 10+ years experience in Product Management, Digital Transformation, CRM or Front-Office Technology, ideally within financial services.
• Strong experience owning and delivering CRM products at enterprise scale .
• Hands-on experience with Salesforce and/or Microsoft Dynamics 365 ; Salesforce Financial Services Cloud experience is highly desirable.
• Proven experience delivering AI-powered products into production, such as: AI copilots Conversational AI assistants Agentic workflows Next Best Action / recommendation engines Predictive analytics or intelligent customer engagement solutions
• Strong understanding of banking and financial-services front-office processes , including relationship management, client coverage, pipeline management, client lifecycle and cross-sell.
• Demonstrated experience taking products from 0 1 through to enterprise-scale adoption .
• Strong understanding of customer data, Client 360 and CRM integrations.
• Ability to work effectively with senior business stakeholders, technology teams, control functions and external vendors.
• Strong commercial mindset with a track record of demonstrating measurable productivity, revenue, adoption or customer-experience outcomes .
• Bachelor s degree required; MBA or relevant postgraduate qualification is advantageous.

Ideal Profile We are particularly interested in Product Managers who combine deep CRM expertise with genuine AI product delivery experience . The ideal candidate will have worked on products that sit directly within the workflows of relationship managers, sales teams or other front-office users and can demonstrate how AI has been used to improve productivity, client engagement, decision-making or revenue generation. Experience within a major bank, financial institution, fintech or enterprise technology environment is highly relevant. Salt is acting as an Employment Agency in relation to this vacancy.

Desired Candidate Profile

Requirements:

• 10+ years experience in Product Management, Digital Transformation, CRM or Front-Office Technology, ideally within financial services.
• Strong experience owning and delivering CRM products at enterprise scale .
• Hands-on experience with Salesforce and/or Microsoft Dynamics 365 ; Salesforce Financial Services Cloud experience is highly desirable.
• Proven experience delivering AI-powered products into production, such as: AI copilots Conversational AI assistants Agentic workflows Next Best Action / recommendation engines Predictive analytics or intelligent customer engagement solutions
• Strong understanding of banking and financial-services front-office processes , including relationship management, client coverage, pipeline management, client lifecycle and cross-sell.
• Demonstrated experience taking products from 0 1 through to enterprise-scale adoption .
• Strong understanding of customer data, Client 360 and CRM integrations.
• Ability to work effectively with senior business stakeholders, technology teams, control functions and external vendors.
• Strong commercial mindset with a track record of demonstrating measurable productivity, revenue, adoption or customer-experience outcomes .
• Bachelor s degree required; MBA or relevant postgraduate qualification is advantageous.

Ideal Profile We are particularly interested in Product Managers who combine deep CRM expertise with genuine AI product delivery experience . The ideal candidate will have worked on products that sit directly within the workflows of relationship managers, sales teams or other front-office users and can demonstrate how AI has been used to improve productivity, client engagement, decision-making or revenue generation. Experience within a major bank, financial institution, fintech or enterprise technology environment is highly relevant.