Product Manager - Customer and Marketing (multiple openings)

at  carwow

ABOUT CARWOW

We’re Carwow. The car-changing experts for life-changing moments. Whether buying, selling, or (car) window shopping, we aim to give people total confidence in their choice.
We kicked off our journey as the ultimate matchmaker for car reviews, helping everyone pick their perfect ride. But we soon realised this wasn’t the destination - it was just the first leg. Why stop there when we could also help them get a great price?
So we decided we wanted to revolutionise selling cars, just like we did with buying them. That’s when we introduced our game-changing ‘sell my car’ product.
Today, our dedicated team of over 350 experts across the UK, Germany, Spain and Portugal look after over 12 million active users (and an ‘excellent’ Trustpilot rating).
And we’ve got plenty left in the tank.

ABOUT THE ROLE

We are on a mission to make car changing simpler for everyone and are now building out a product team to help deliver on this promise across our platform.
You will play a leading role in helping develop our product strategy to offer a better and more seamless car changing experience to our millions of customers.
We are looking for a product specialist who can live and breathe our customer experience helping us improve our customer journeys as well as the performance of our marketing activity. will also be charged with helping Carwow accelerate our marketing capability - including the implementation of marketing tech to help improve the profitable acquisition of new customers and improved monetisation of existing customers.

WHAT YOU’LL BE DOING

• Utilising relevant customer insight and competitor analysis to identify opportunities and threats- working closely with our inhouse research team to better improve our customer and product experience
• Creating an environment that allows the team to get the best out of all the people in their squad by helping provide wider context, giving clarity on goals, supporting and setting processes for the team to collaborate effectively.
• Leading a product team that will deliver rapid improvements to our customer journeys to improve the effectiveness of our marketing and to better monetise our customers
• Using data to generate actionable insights, to leverage those insights to achieve goals set for the product, and to connect those quantified goals to meaningful outcomes for the business.
• Building empathy with our customers and leverage feedback in the form of interviews, conversations, usability tests, surveys, and other forms of research to understand how users engage with the product, make better decisions, and drive meaningful outcomes for the business.Supporting the broader Customer & Marketing team by delivering product enhancements based on the business priorities