YOUR MISSION

As Customer-Facing Product Manager, you will join the team full-time and work directly with our customers in an embedded role. This is a rare role that blends product management and customer success, ideal for someone who wants direct ownership and customer impact. The role is particularly suited for:

• Product Managers who enjoy customer-facing work
• Consultants (ex-McKinsey/Accenture/etc.) who want to move into tech product roles
• Customer Success / Solutions Engineers looking for a career pivot into product

You will have the mandate of solving the toughest customer problems in sales, procurement and order management using software and automation. Specifically this will include:

• Working directly with customers, developing a deep understanding of customer processes, workflows and tools and needs
• Creating deep customer relationships and building trust to ensure you become your customers’ personal tech guru and lead problem solver
• Iteratively developing prototypes with customers that connect Vanilla Steel’s AI applications to customer databases, APIs and workflows to deliver value in terms of speed, automation and insights
• Scoping work and sequencing delivery in consultation with your customers, identifying implementation blockers in collaboration with product & engineering teams
• Working closely with central engineering and product teams to ensure Vanilla Steel product development integrates a strong understanding of your customers’ needs
• Coordinating the operational rollout and integration of new applications within the customer’s technology stack and organization

ABOUT US

We are a Berlin-based start-up that has successfully established a leading B2B marketplace for industrial metals across Europe.
The multi-billion-euro metal trading industry is operated on Excel, PDF and Email. We are on a mission to transform buying and selling in one of the oldest industries of the modern world with seamless and intuitive digital solutions. Our technologies increase liquidity, accelerate transactions, reduce scrapping rates and enhance buying convenience for hundreds of steel and metal distributors across Europe.
We are a lean team of young, international, and passionate talents gearing up for the next phase of growth. We are looking for an outstanding individual who wants to join an exciting early stage start-up.

• Product Managers who enjoy customer-facing work
• Consultants (ex-McKinsey/Accenture/etc.) who want to move into tech product roles
• Customer Success / Solutions Engineers looking for a career pivot into produc