Product Manager Customer Onboarding – Business Banking (f/m/d)

at the Frankfurt location

Do you enjoy working at the intersection of customer experience, business, and technology, have a knack for getting to the heart of complex issues, and are passionate about implementing new ideas? We give you the freedom to contribute your strengths, help shape decisions, and take on responsibility. Whether you already have experience in customer journey management or want to further develop your expertise – what matters most is your curiosity, your drive to shape things, and your motivation to actively improve our customer experiences. Apply now – a CV is all we need – and help shape the optimal onboarding process for our customers in the "Business Banking" department!

Your tasks

• In your role, you will be responsible for the further development of our customer onboarding in business banking: You will analyze existing processes, identify optimization potential, and, together with your team, derive measures to sustainably improve user experience and customer satisfaction.
• In this role, you use customer feedback, user data, and business objectives to understand requirements, define specific product requirements, prioritize features, and support their implementation with interdisciplinary teams from concept to implementation.
• Together with Customer Journey Experts, Product Owners, UX/UI Designers, Developers and Marketing Professionals, you will create solutions that delight our customers.
• Through testing, analysis, and targeted optimization, you ensure that our customer onboarding works reliably and meets our high quality standards.
• You keep an eye on regulatory requirements, internal standards and customer-specific needs, as well as current market and competitive developments.
• As an interface between different areas, you work closely with national and international stakeholders and bring different perspectives to product development.
• Even after the launch of our features, you stay on top of things and take responsibility for their success and further development: You ensure that functions and services remain up-to-date, identify further potential and drive the continuous improvement of our customer onboarding.

Your profile

• Studies in business administration or business informatics and banking experience
• Experience as a Product Manager or in a similar role, ideally in the area of ​​Customer Onboarding – preferably several years 
• Expertise and in-depth understanding of the customer journey and requirements in business banking – applications from recent graduates are also welcome.
• Solid expertise in the design of customer journeys in business banking
• Experience in the conception of technical requirements and their implementation (e.g., business processes in a bank and the underlying technologies/infrastructures)
• Excellent communication and presentation skills to convey complex ideas clearly and understandably.
• Team spirit, holistic thinking and quick comprehension
• Systematic and independent working method
• Ability to think beyond one's own horizon and develop sustainable solutions 
• Very good German and English

Look forward to numerous benefits

• Company pension scheme, capital-forming benefits, free Germany ticket & bike leasing, company restaurant
• Hybrid working model: In addition to working in the office, you can also work remotely – within the framework of operational, legal and regulatory requirements.
• Individual working time models, sabbatical, subsidies for care and childcare costs
• Separate budgets for personal development and health, plus a personal equipment budget for your mobile workplace.