Product Manager, Customer Remediation
at
Commonwealth Bank
Sydney, New South Wales, Australia
-
Full Time
Start Date
Immediate
Expiry Date
19 Nov, 25
Salary
0.0
Posted On
19 Aug, 25
Experience
0 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Good communication skills
Industry
Information Technology/IT
Description
Responsibilities
Owning and managing remediation incidents and projects end to end, while also managing project timelines and ensuring delivery in line with milestones.
Defining and documenting key business requirements by analysing the problem, facilitating stakeholder workshops and researching and resolving issues.
Working closely with data analysts to explore and understand key data points used towards the quantification of the remediation projects scope.
Building strong relationships with subject matter experts, including partners from Risk and Product Teams to assess problems and propose potential solutions.
Managing / governing key project documentation such as Business Requirements Documents, Communication Strategies, and Legal and Compliance approvals.
Liaising with test analysts, change managers and operations teams to ensure successful execution.
Contribute to continuous improvement and a positive team culture.
Adhere to the Code of Conduct. The Code of Conduct sets the standards of behaviour, actions and decisions we expect from our people.
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