Product Manager Digital & Services (m/f/x)

at  ZEISS Group

Seeing beyond - future of medical technology
For more than 100 years, ZEISS medical technology has been driving progress in ophthalmology and microsurgery.
In ophthalmology, our solutions help to maintain and improve people’s vision at every stage of their lives.
In microsurgery, our solutions enable targeted interventions on diseased tissue so that small and sensitive organs continue to function optimally.
Medical technology from ZEISS supports medical professionals in improving the lives of patients worldwide.
The fact that our actions have a direct impact on people’s well-being is what drives us every day.

Your role

• You will shape offerings within the Connected Customer Care (CCC) service portfolio for microsurgery
• You create positive experiences for our customers by depicting the services of tomorrow
• You become a pivotal player in implementing the microsurgery service growth strategy and step into a driver seat for leading sub-streams
• You guide a multidisciplinary team to continuously expand CCC use cases while constantly weighting cost of implementation and value against each other
• You support to develop and pioneer an iterative service product development process that sets standards for ZEISS Meditec
• Early identification of market trends and competitor analysis for developing a CCC 2.0 roadmap, including requirements specifications and buisness plans, is also part of your job description
• You ensure the economic success of CCC by further developing the business model in line with the strategic corporate and portfolio orientation
• You constantly compare the expected customer benefit with the actual benefit, and define measures for continuous improvement
• With this role you represent also the digital transformation of a successful traditional company

Your profile

• A successfully completed degree in natural sciences, economics or engineering
• Minimally 3 years of professional experience in product management, preferably in medical technology
• A good understanding about iterative product development
• Ideally have application knowledge in microsurgery (dental, neuro, ENT)
• A high degree of initiative and an entrepreneurial mindset
• The ability to develop and pursue convincing concepts through conceptual thinking and creativity
• Convincing presentation skills and willingness to travel
• A very good command of German and English, both written and spoken
• The pleasure to build up something new and to go new ways

Your ZEISS Recruiting Team:
Marina Lö

• You will shape offerings within the Connected Customer Care (CCC) service portfolio for microsurgery
• You create positive experiences for our customers by depicting the services of tomorrow
• You become a pivotal player in implementing the microsurgery service growth strategy and step into a driver seat for leading sub-streams
• You guide a multidisciplinary team to continuously expand CCC use cases while constantly weighting cost of implementation and value against each other
• You support to develop and pioneer an iterative service product development process that sets standards for ZEISS Meditec
• Early identification of market trends and competitor analysis for developing a CCC 2.0 roadmap, including requirements specifications and buisness plans, is also part of your job description
• You ensure the economic success of CCC by further developing the business model in line with the strategic corporate and portfolio orientation
• You constantly compare the expected customer benefit with the actual benefit, and define measures for continuous improvement
• With this role you represent also the digital transformation of a successful traditional compan