Product Manager - Education Loans - RFB - Mumbai - Lodha (I-Think Techno Ca at Tata Capital

Thane, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

24 Jul, 26

Salary

0.0

Posted On

25 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Management, Education Lending, Digital Transformation, Customer Experience, Process Design, Project Management, Data Analysis, CRM Implementation, Automation, Cross-functional Coordination, Strategic Planning, Communication Skills, Problem-solving, Excel, PowerPoint

Industry

Financial Services

Description

Key Objective of the Job: Responsible for designing new products, processes, tie-ups in Education Loan segment. Will be responsible for designing market specific programs, TPP tie-ups, and closely working with marketing team for promotion campaigns. Major Deliverables: • Coordinating with cross-functional teams like Operations, Credit, Technology and Sales, to create and continuously enable changes in application form, workflows, policies etc. • Defining new products, processes and documenting of processes related to the loan life-cycle • Undertaking projects to identify gaps in processes and initiate corrective action wherever required, including improvement in end-to-end login-to-disbursement turnaround time • Strategically responsible for customer experience - Innovation, Conceptualize and Implement Digitization of customer service framework, Product development and management, New CRM implementation and integration, Automation of customer service processes, and redesigning of core system to support mobility • Taking complete ownership of user experience across all our products • Driving digital penetration of customers through various initiatives and projects • Enhanced the data collection process with some validations to reduce the overall TAT • Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth • Research new technological trends so as to figure out how to incorporate them into products • Facilitate team input into various stages of product development and design • Define and analyze performance metrics & prepare project status and feature • Conceptualize, implement and lead technological advancement and digital transformation projects that help development of better and more diverse products, increment in client satisfaction and engagement, reduction in credit risk • Ensure compliance to all Audit / RBI regulations as well as processes, policies and reports as per company designed systems. Other desired attributes: • Experience in product lifecycle management, digital onboarding and digital Education lending experience preferable • Problem-solving aptitude and Creative thinking skills • Excellent written and verbal communication skills • Strong Interpersonal skills • Ability to multitask and meet deadlines • Enthusiasm for work, willingness to pitch in as needed, and a flexible approach to the working environment is essential • Excellent knowledge of Excel and PPT. • Ability to work under pressure and against tight timelines Educational Qualification: MBA/Post-Graduate in any discipline

Responsibilities

The Product Manager is responsible for designing and managing education loan products, processes, and digital customer service frameworks. They will coordinate with cross-functional teams to drive digital penetration, improve turnaround times, and ensure compliance with regulatory standards.