Product Manager - Education Loans - RFB - Mumbai - Lodha (I-Think Techno Ca at Tata Capital

Thane, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

20 Sep, 26

Salary

0.0

Posted On

22 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Lifecycle Management, Digital Onboarding, Education Lending, Problem Solving, Creative Thinking, Written Communication, Verbal Communication, Interpersonal Skills, Multitasking, Microsoft Excel, Microsoft PowerPoint, Digital Transformation, CRM Implementation, Process Documentation, Stakeholder Coordination, Regulatory Compliance

Industry

Financial Services

Description

Key Objective of the Job: Responsible for designing new products, processes, tie-ups in Education Loan segment. Will be responsible for designing market specific programs, TPP tie-ups, and closely working with marketing team for promotion campaigns. Major Deliverables: • Coordinating with cross-functional teams like Operations, Credit, Technology and Sales, to create and continuously enable changes in application form, workflows, policies etc. • Defining new products, processes and documenting of processes related to the loan life-cycle • Undertaking projects to identify gaps in processes and initiate corrective action wherever required, including improvement in end-to-end login-to-disbursement turnaround time • Strategically responsible for customer experience - Innovation, Conceptualize and Implement Digitization of customer service framework, Product development and management, New CRM implementation and integration, Automation of customer service processes, and redesigning of core system to support mobility • Taking complete ownership of user experience across all our products • Driving digital penetration of customers through various initiatives and projects • Enhanced the data collection process with some validations to reduce the overall TAT • Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth • Research new technological trends so as to figure out how to incorporate them into products • Facilitate team input into various stages of product development and design • Define and analyze performance metrics & prepare project status and feature • Conceptualize, implement and lead technological advancement and digital transformation projects that help development of better and more diverse products, increment in client satisfaction and engagement, reduction in credit risk • Ensure compliance to all Audit / RBI regulations as well as processes, policies and reports as per company designed systems. Other desired attributes: • Experience in product lifecycle management, digital onboarding and digital Education lending experience preferable • Problem-solving aptitude and Creative thinking skills • Excellent written and verbal communication skills • Strong Interpersonal skills • Ability to multitask and meet deadlines • Enthusiasm for work, willingness to pitch in as needed, and a flexible approach to the working environment is essential • Excellent knowledge of Excel and PPT. • Ability to work under pressure and against tight timelines Educational Qualification: MBA/Post-Graduate in any discipline

Responsibilities

Responsible for designing new education loan products, processes, and TPP tie-ups while managing the end-to-end loan life-cycle. The role focuses on driving digital transformation, improving customer experience, and ensuring compliance with RBI regulations.