WHAT WE DO

The Player Experience Team at Epic Games is developing innovative processes and tools for Players and Support Agents. We’re making it easier and faster for Players to get support and solve issues themselves, and we make it easier and faster for Agents to analyze and solve the Player’s issues for a growing portfolio of products.

ABOUT US

Epic Games spans across 25 countries with 46 studios and 4,500+ employees globally. For over 25 years, we’ve been making award-winning games and engine technology that empowers others to make visually stunning games and 3D content that bring environments to life like never before. Epic’s award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design. As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent.

WHAT YOU’LL DO

As a Product Manager in the Player Experience team, you will manage development initiatives for our product Player Support Tool (PST).
You will utilize your creative, technical, and analytical abilities to clearly communicate your product vision, discover, research, and define new features and opportunities, collaborate with the development team on implementing them and manage and support live operations. You will have a critical role in maturing the products to solve the problems of millions of players and helping thousands of agents to work more efficiently and productively.

IN THIS ROLE, YOU WILL

• Drive efficiency improvements by automating or reducing the required manual labour for support processes executed via PST
• Support the development team on a daily basis and throughout all stages of the process. This includes providing comprehensive software specifications and instructions, hands-on assistance during the testing of Alpha and Beta versions, managing rollouts, and guiding end users on best practices. Additionally, monitor the adaptation of new features following production deployments
• Collaborate and effectively communicate with stakeholders in cross-functional teams and to gather and specify their product requirements, explain existing product designs, features & roadmaps, and explore and refine new features and design options
• Own and continuously manage an active backlog by prioritizing the needs of both internal and external stakeholders on a daily basis. Ensure that the appropriate features are well specified, developed or adjusted at the right time, maintaining focus on their required priority and scope
• Engage continuously and closely with the end users of PST to gain a thorough understanding of their workflows and evolving requirements. Aim to provide a high-quality, modern tool that is efficient, user-friendly, and reliable, while adhering to the latest Epic design principles