Product Manager - Full Time

at  Kelsian Group

• Join an award-winning tourism and transport company
• Work with a diverse product offering across 3 established brands
• Showcase the best of Sydney Harbour through unique products
  SeaLink Sydney (Captain Cook Cruises, The Jackson and Starship Group) - part of the Kelsian Group, is seeking an experienced Product Manager to join our team.

ABOUT US

SeaLink Sydney Harbour operates a fleet of commercial vessels on Sydney Harbour. Our brands include Captain Cook Cruises, The Jackson and the Starship Group.
SeaLink Sydney Harbour is part of SeaLink Marine & Tourism which is one of Australia’s largest marine and tourism businesses with operations across six states and territories, connecting our customers to many of Australia’s most beautiful island destinations and brilliant experiences.
With globally recognised brands such as SeaLink, Captain Cook Cruises and Kingfisher Bay Resort we are a team who go beyond what others will do and are invested in supporting the communities and customers we serve.
SeaLink Marine & Tourism is part of the Kelsian Group - Australia’s largest integrated multi-modal transport provider and tourism operator, with established bus operations in Australia, the USA, Singapore, London and the Channel Islands.
Kelsian provides essential journeys for our customers by delivering safe and intelligent transport solutions designed to improve the sustainability and liveability of the communities we serve.
We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion

The Product Manager is responsible for ensuring SeaLink Sydney’s suite of products is seamlessly available and bookable across all online platforms, including the company website and domestic and international distribution channels. This pivotal role drives revenue growth and elevates the customer experience by ensuring products are accurately showcased, competitively positioned, and easily accessible to a diverse audience.

• Oversee the setup, maintenance, and optimization of all SeaLink Sydney products across internal systems and external distribution platforms.
• Collaborate with distribution partners, travel agents, and online travel agencies (OTAs) to maximise reach and sales potential.
• Work with IT and external providers to ensure seamless integration between the company’s booking systems, website, and third-party platforms.
• Regularly audit system performance and resolve any issues impacting product availability or booking functionality.
• Monitor industry trends, competitor offerings, and customer feedback to identify opportunities for product enhancement or expansion.
• Partner with internal teams, including sales, marketing, and operations, to align product availability with promotional campaigns and operational capabilities.
• Act as the primary point of contact for distribution partners, ensuring clear communication and resolution of any product-related issues.